Defect Fix Time. The time between Vendor receiving and accepting ----- --------------- the problem from Newbridge and the delivery of an acceptable, final fix for the problem: . Emergency - less than 1 month . High - less than 3 months or within next maintenance release whichever is shorter . Medium - less than 6 months . Low - less than 12 months
Appears in 2 contracts
Sources: Reseller Agreement (Telaxis Communications Corp), Reseller Agreement (Telaxis Communications Corp)
Defect Fix Time. The time between Vendor receiving and accepting ----- --------------- the problem from Newbridge and the delivery of an acceptable, final fix for the problem: . - Emergency - less than 1 month . - High - less than 3 months or within next maintenance release whichever is shorter . - Medium - less than 6 months . - Low - less than 12 months
Appears in 1 contract