Declining First Level Services Sample Clauses

Declining First Level Services. The PHO will ensure the immediate safety of any person who is not eligible for First Level Services or who is declined First Level Services in accordance with this Agreement. The PHO will ensure that it provides First Level Services and Urgent Care Services in accordance with this Schedule. In the event of a temporary or permanent cessation of those Services by it or any of its Contracted Providers, the PHO will ensure that it or the relevant Contracted Provider has put in place alternative arrangements for continued provision of First Level Services and Urgent Care Services. The PHO will advise its Enrolled Population about how and when they can access First Level Services and Urgent Care Services provided by the PHO, and will have information available for Casual Users on how to access Urgent Care Services. The PHO will, if requested by the DHB or Ministry, provide documented evidence, including the ratio of Practitioners to Enrolled Population, of how the PHO achieves appropriate service levels to meet population need by using existing applicable indicators, standards of practice, and professional standards. The PHO will manage Referred Services for its Enrolled Population, including by: monitoring and reviewing Referred Services; providing feedback to referrers; monitoring against best practice and relevant quality indicators; using facilitators and educators to encourage adoption of best practice; using peer groups to encourage best practice; and supporting other agreed initiatives.