Common use of Data Recovery Clause in Contracts

Data Recovery. If Your AppID Data (a) becomes corrupted in Your Intermedia-hosted AppID account, due to an act or failure to act by Intermedia; or (b) is lost due to a direct failure of the relevant Intermedia hardware or datacenter where Your AppID Data is hosted (each, an “Event”), and Intermedia fails to restore Your AppID Data to the last available good state, as determined by Intermedia, in its sole discretion within five (5) business days of Your initial submission of a Technical Support Ticket in the administrative control panel reporting AppID Data loss, Intermedia will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of AppID Data that Intermedia was not able to restore Recovery Credit Less than 24 hours of AppID Data 25% of monthly fee 24 hours to 120 hours of AppID Data 50% of monthly fee More than 120 hours of AppID Data 100% of monthly fee To request a Recovery Credit, (a) Your Account must be in good standing with Intermedia, (b) You must open a technical support ticket in the administrative control panel reporting AppID Data loss within 72 hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted AppID Data for which You are requesting the Recovery Credit. A Recovery Credit is issued only if Intermedia confirms at its own discretion an AppID Data loss warranting the Recovery Credit, as set forth above. If Intermedia is unable to restore the relevant AppID Data within five (5) business days of Intermedia’s determination that Recovery Credit request is valid, You will receive a monthly fee credit of 100%. The limits regarding total Recovery Credits under this SLA are set forth in Section of this SLA.

Data Recovery. If Your AppID ShareSync Data (ai) becomes corrupted in Your IntermediaCompany-hosted AppID ShareSync account, due to an act or failure to act by IntermediaCompany; or (bii) is lost due to a direct failure of the relevant Intermedia Company hardware or datacenter where Your AppID ShareSync Data is hosted (each, an “Event”), and Intermedia Company fails to restore Your AppID ShareSync Data to the last available good state, as determined by IntermediaCompany, in its sole discretion within five (5) business days of Your your initial submission of a Technical Support Ticket in the administrative control panel reporting AppID ShareSync Data loss, Intermedia Company will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of AppID ShareSync Data that Intermedia Company was not able to restore Recovery Credit Less than 24 hours of AppID ShareSync Data 25% of monthly fee 24 hours to 120 48 hours of AppID ShareSync Data 50% of monthly fee More than 120 48 hours of AppID ShareSync Data 100% of monthly fee To request a Recovery Credit, (a) Your Account must be in good standing with IntermediaCompany, (b) You must open a technical support ticket in the administrative control panel reporting AppID ShareSync Data loss within 72 seventy-two (72) hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted AppID ShareSync Data for which You are requesting the Recovery Credit. . Company will compare information provided by You to the actual ShareSync Data that resides in Your ShareSync account. By submitting a request for a Recovery Credit, you authorize Company to make this comparison. A Recovery Credit is issued only if Intermedia Company confirms at its own discretion an AppID ShareSync Data loss warranting the Recovery Credit, as set forth above. If Intermedia Company is unable to restore the relevant AppID ShareSync Data within five (5) business days of IntermediaCompany’s determination that Recovery Credit request is valid, You will receive a monthly fee credit of one hundred percent (100%). The limits regarding total Recovery Credits under this SLA are set forth in Section 4 of this SLA.

Data Recovery. If Your AppID ConnectID Data (a) becomes corrupted in Your IntermediaCompany-hosted AppID ConnectID account, due to an act or failure to act by IntermediaCompany; or (b) is lost due to a direct failure of the relevant Intermedia Company hardware or datacenter where Your AppID ConnectID Data is hosted (each, an “Event”), and Intermedia Company fails to restore Your AppID ConnectID Data to the last available good state, as determined by IntermediaCompany, in its sole discretion within five (5) business days of Your initial submission of a Technical Support Ticket in the administrative control panel reporting AppID ConnectID Data loss, Intermedia Company will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of AppID ConnectID Data that Intermedia Company was not able to restore Recovery Credit Less than 24 hours of AppID ConnectID Data 25% of monthly fee 24 hours to 120 48 hours of AppID ConnectID Data 50% of monthly fee More than 120 48 hours of AppID ConnectID Data 100% of monthly fee To request a Recovery Credit, (a) Your Account must be in good standing with IntermediaCompany, (b) You must open a technical support ticket in the administrative control panel reporting AppID ConnectID Data loss within 72 hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted AppID ConnectID Data for which You are requesting the Recovery Credit. . A Recovery Credit is issued only if Intermedia Company confirms at its own discretion an AppID a ConnectID Data loss warranting the Recovery Credit, as set forth above. If Intermedia Company is unable to restore the relevant AppID ConnectID Data within five (5) business days of IntermediaCompany’s determination that Recovery Credit request is valid, You will receive a monthly fee credit of 100%. The limits regarding total Recovery Credits under this SLA are set forth in Section 4 of this SLA.

Data Recovery. If Your AppID SecuriSync Data (ai) becomes corrupted in Your Intermedia-hosted AppID SecuriSync account, due to an act or failure to act by Intermedia; or (bii) is lost due to a direct failure of the relevant Intermedia hardware or datacenter where Your AppID SecuriSync Data is hosted (each, an “Event”), and Intermedia fails to restore Your AppID SecuriSync Data to the last available good state, as determined by Intermedia, in its sole discretion within five (5) business days of Your your initial submission of a Technical Support Ticket in the administrative control panel reporting AppID SecuriSync Data loss, Intermedia will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of AppID SecuriSync Data that Intermedia was not able to restore Recovery Credit Less than 24 hours of AppID SecuriSync Data 25% of monthly fee 24 hours to 120 48 hours of AppID SecuriSync Data 50% of monthly fee More than 120 48 hours of AppID SecuriSync Data 100% of monthly fee To request a Recovery Credit, (a) Your Account must be in good standing with Intermedia, (b) You must open a technical support ticket in the administrative control panel reporting AppID SecuriSync Data loss within 72 seventy-two (72) hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted AppID SecuriSync Data for which You are requesting the Recovery Credit. . Intermedia will compare information provided by You to the actual SecuriSync Data that resides in Your SecuriSync account. By submitting a request for a Recovery Credit, you authorize Intermedia to make this comparison. A Recovery Credit is issued only if Intermedia confirms at its own discretion an AppID SecuriSync Data loss warranting the Recovery Credit, as set forth above. If Intermedia is unable to restore the relevant AppID SecuriSync Data within five (5) business days of Intermedia’s determination that Recovery Credit request is valid, You will receive a monthly fee credit of one hundred percent (100%). The limits regarding total Recovery Credits under this SLA are set forth in Section 4 of this SLA.

Data Recovery. If Your AppID ShareSync Data (ai) becomes corrupted in Your IntermediaXband Enterprises-hosted AppID ShareSync account, due to an act or failure to act by IntermediaXband Enterprises; or (bii) is lost due to a direct failure of the relevant Intermedia Xband Enterprises hardware or datacenter where Your AppID ShareSync Data is hosted (each, an “Event”), and Intermedia Xband Enterprises fails to restore Your AppID ShareSync Data to the last available good state, as determined by IntermediaXband Enterprises, in its sole discretion within five (5) business days of Your your initial submission of a Technical Support Ticket in the administrative control panel reporting AppID ShareSync Data loss, Intermedia Xband Enterprises will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of AppID ShareSync Data that Intermedia Xband Enterprises was not able to restore Recovery Credit Less than 24 hours of AppID ShareSync Data 25% of monthly fee 24 hours to 120 48 hours of AppID ShareSync Data 50% of monthly fee More than 120 hours of AppID Data 100% of monthly fee More than 48 hours of ShareSync Data To request a Recovery Credit, (a) Your Account must be in good standing with IntermediaXband Enterprises, (b) You must open a technical support ticket in the administrative control panel reporting AppID ShareSync Data loss within 72 seventy- two (72) hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted AppID ShareSync Data for which You are requesting the Recovery Credit. . Xband Enterprises will compare information provided by You to the actual ShareSync Data that resides in Your ShareSync account. By submitting a request for a Recovery Credit, you authorize Xband Enterprises to make this comparison. A Recovery Credit is issued only if Intermedia Xband Enterprises confirms at its own discretion an AppID ShareSync Data loss warranting the Recovery Credit, as set forth above. If Intermedia Xband Enterprises is unable to restore the relevant AppID ShareSync Data within five (5) business days of Intermedia’s Xband Enterprises determination that Recovery Credit request is valid, You will receive a monthly fee credit of one hundred percent (100%). The limits regarding total Recovery Credits under this SLA are set forth in Section 4 of this SLA.

Data Recovery. If Your AppID ConnectID Data (a) becomes corrupted in Your IntermediaXband Enterprises-hosted AppID ConnectID account, due to an act or failure to act by IntermediaXband Enterprises; or (b) is lost due to a direct failure of the relevant Intermedia Xband Enterprises hardware or datacenter where Your AppID ConnectID Data is hosted (each, an “Event”), and Intermedia Xband Enterprises fails to restore Your AppID ConnectID Data to the last available good state, as determined by IntermediaXband Enterprises, in its sole discretion within five (5) business days of Your initial submission of a Technical Support Ticket in the administrative control panel reporting AppID ConnectID Data loss, Intermedia Xband Enterprises will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of AppID ConnectID Data that Intermedia Xband Enterprises was not able to restore Recovery Credit Less than 24 hours of AppID ConnectID Data 25% of monthly fee 24 hours to 120 48 hours of AppID ConnectID Data 50% of monthly fee More than 120 48 hours of AppID ConnectID Data 100% of monthly fee To request a Recovery Credit, (a) Your Account must be in good standing with IntermediaXband Enterprises, (b) You must open a technical support ticket in the administrative control panel reporting AppID ConnectID Data loss within 72 hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at billing@Xband ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted AppID ConnectID Data for which You are requesting the Recovery Credit. . A Recovery Credit is issued only if Intermedia Xband Enterprises confirms at its own discretion an AppID ConnectID Data loss warranting the Recovery Credit, as set forth above. If Intermedia Xband Enterprises is unable to restore the relevant AppID ConnectID Data within five (5) business days of Intermedia’s Xband Enterprises determination that Recovery Credit request is valid, You will receive a monthly fee credit of 100%. The limits regarding total Recovery Credits under this SLA are set forth in Section 4 of this SLA.

Data Recovery. If Your AppID ConnectID Data (a) becomes corrupted in Your IntermediaCompany-hosted AppID ConnectID account, due to an act or failure to act by IntermediaCompany; or (b) is lost due to a direct failure of the relevant Intermedia Company hardware or datacenter where Your AppID ConnectID Data is hosted (each, an “Event”), and Intermedia Company fails to restore Your AppID ConnectID Data to the last available good state, as determined by IntermediaCompany, in its sole discretion within five (5) business days of Your initial submission of a Technical Support Ticket in the administrative control panel reporting AppID ConnectID Data loss, Intermedia Company will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of AppID ConnectID Data that Intermedia Company was not able to restore Recovery Credit Less than 24 hours of AppID ConnectID Data 25% of monthly fee 24 hours to 120 hours of AppID ConnectID Data 50% of monthly fee More than 120 hours of AppID ConnectID Data 100% of monthly fee To request a Recovery Credit, (a) Your Account must be in good standing with IntermediaCompany, (b) You must open a technical support ticket in the administrative control panel reporting AppID ConnectID Data loss within 72 hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted AppID ConnectID Data for which You are requesting the Recovery Credit. . A Recovery Credit is issued only if Intermedia Company confirms at its own discretion an AppID ConnectID Data loss warranting the Recovery Credit, as set forth above. If Intermedia Company is unable to restore the relevant AppID ConnectID Data within five (5) business days of Intermedia’s determination that Recovery Credit request is valid, You will receive a monthly fee credit of 100%. The limits regarding total Recovery Credits under this SLA are set forth in Section of this SLA.five

Data Recovery. If Your AppID Data (a) becomes corrupted in Your Intermedia-hosted AppID account, due to an act or failure to act by Intermedia; or (b) is lost due to a direct failure of the relevant Intermedia hardware or datacenter where Your AppID Data is hosted (each, an “Event”), and Intermedia fails to restore Your AppID Data to the last available good state, as determined by Intermedia, in its sole discretion within five (5) business days of Your initial submission of a Technical Support Ticket in the administrative control panel reporting AppID Data loss, Intermedia will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of AppID Data that Intermedia was not able to restore Recovery Credit Less than 24 hours of AppID Data 25% of monthly fee 24 hours to 120 48 hours of AppID Data 50% of monthly fee More than 120 48 hours of AppID Data 100% of monthly fee To request a Recovery Credit, (a) Your Account must be in good standing with Intermedia, (b) You must open a technical support ticket in the administrative control panel reporting AppID Data loss within 72 hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted AppID Data for which You are requesting the Recovery Credit. A Recovery Credit is issued only if Intermedia confirms at its own discretion an AppID Data loss warranting the Recovery Credit, as set forth above. If Intermedia is unable to restore the relevant AppID Data within five (5) business days of Intermedia’s determination that Recovery Credit request is valid, You will receive a monthly fee credit of 100%. The limits regarding total Recovery Credits under this SLA are set forth in Section 4 of this SLA.

Data Recovery. If Your AppID SecuriSync Data (ai) becomes corrupted in Your Intermedia-hosted AppID SecuriSync account, due to an act or failure to act by Intermedia; or (bii) is lost due to a direct failure of the relevant Intermedia hardware or datacenter where Your AppID SecuriSync Data is hosted (each, an “Event”), and Intermedia fails to restore Your AppID SecuriSync Data to the last available good state, as determined by Intermedia, in its sole discretion within five (5) business days of Your your initial submission of a Technical Support Ticket in the administrative control panel reporting AppID SecuriSync Data loss, Intermedia will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of AppID SecuriSync Data that Intermedia was not able to restore Recovery Credit Less than 24 hours of AppID SecuriSync Data 25% of monthly fee 24 hours to 120 48 hours of AppID SecuriSync Data 50% of monthly fee More than 120 48 hours of AppID SecuriSync Data 100% of monthly fee To request a Recovery Credit, (a) Your Account must be in good standing with Intermedia, (b) You must open a technical support ticket in the administrative control panel reporting AppID SecuriSync Data loss within 72 seventy-two (72) hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted AppID SecuriSync Data for which You are requesting the Recovery Credit. . Intermedia will compare information provided by You to the actual SecuriSync Data that resides in Your SecuriSync account. By submitting a request for a Recovery Credit, you authorize Intermedia to make this comparison. A Recovery Credit is issued only if Intermedia confirms at its own discretion an AppID SecuriSync Data loss warranting the Recovery Credit, as set forth above. If Intermedia is unable to restore the relevant AppID SecuriSync Data within five (5) business days of Intermedia’s determination that Recovery Credit request is valid, You will receive a monthly fee credit of one hundred percent (100%). The limits regarding total Recovery Credits under this SLA are set forth in Section 4 of this SLA.