Customized Updates. In case the Solution is customized to work with Client’s particular business processes, system integrations, data structures, etc., there is a possibility that some upgrades may not run “out of the box” without extra time spent on configuring, tweaking and retesting those customizations. These Extra Support Hours will be itemized and invoiced as described above in Section 1.
Appears in 3 contracts
Sources: Master Services Agreement, Support Services Addendum, Support Services Addendum