Common use of Customer Support Clause in Contracts

Customer Support. Except as provided in the principal terms of this Agreement, as between the parties, Licensee shall be solely responsible for, and shall bear the cost of, providing customer support to Eligible Consumers, including, without limitation, responding to Eligible Consumer inquiries related to the Approved Devices as well as the process of accessing the Programs contained on the Eligible Consumer Approved Device. Licensee will provide customer support pursuant to and consistent with Licensee’s then-existing customer support practices.

Customer Support. Except as provided in the principal terms of this Agreement, as between the parties, Licensee shall be solely responsible for, and shall bear the cost of, providing customer support to Eligible ConsumersEnd Users, including, without limitation, responding to Eligible Consumer End User inquiries related to the Approved Devices as well as the process of accessing the Programs contained on the Eligible Consumer End User’s Approved Device. Licensee will provide customer support pursuant to and consistent with Licensee’s then-existing customer support practices.