CUSTOMER SERVICE MODEL Sample Clauses
CUSTOMER SERVICE MODEL. The District has adopted a customer service model for providing safety and security services to support the needs of schools and departments of the District.
CUSTOMER SERVICE MODEL. The District has adopted a customer service model for providing nutrition services to support the needs of the schools.
CUSTOMER SERVICE MODEL. The customer service model with be made of three (3) levels of customer support.
a) Level One (1) will provide the following: o Entering customer information into trouble ticket system. o Identification of customer problem/issue. o Resolution of Level One (1) problem/issue. o Notification of resolution or escalation to the customer. o Escalation of customer problem/issue to Level Two (2) support if unable to resolve.
b) Level Two (2) will provide the following: o Identification of customer problem/issue. o Resolution of Level Two (2) problem/issue. o Notification of resolution or escalation to the customer. o Escalation of customer problem/issue to Level Three (3) support if unable to resolve and determination is made that problem is not related to client software or gatekeeper software. *Determination of other than Level Two (2) problem must be made within two hours from original customer call.
c) Level Three (3) will provide the following: o Identification of customer problem/issue. o Resolution of Level Three (3) problem/issue. o Notification of resolution to customer and E-NET customer service. *Resolution of Level Three (3) problem/issue must occur within 4 hours of escalation.