Common use of Customer Order Processing Clause in Contracts

Customer Order Processing. SCS will provide customer order collection by telephone, mail, fax or electronically, and respond to customer inquiries. SCS will: 19.1 Forward technical inquiries to Client or Client’s designee. 19.2 Provide information to customers on Clients’ policies as per WI. 19.3 As per Client’s instructions, advise customers on deals, pricing, optimum order quantities and available discounts (if applicable). 19.4 Provide backorder information and product availability. 19.5 Process return authorization requests per Client policy and WI. 19.6 Provide standard reporting to Client. 19.7 Where instructed by Client, process Customer credits for returned Products destroyed at customer site.

Customer Order Processing. SCS will provide customer order collection by telephone, mail, fax or electronically, and respond to customer inquiries. SCS will: 19.1 Forward technical inquiries to Client Customer or ClientCustomer’s designee. 19.2 Provide information to customers on ClientsCustomers’ policies as per WI. 19.3 As per ClientCustomer’s instructions, advise customers on deals, pricing, optimum order quantities and available discounts (if applicable). 19.4 Provide backorder information and product availability. 19.5 Process return authorization requests per Client Customer policy and WI. 19.6 Provide standard reporting to ClientCustomer. 19.7 Where instructed by ClientCustomer, process Customer credits for returned Products destroyed at customer site.