Customer Order Processing Sample Clauses
Customer Order Processing. The primary source of Customer Order volumes will be generated from AT&T eCommerce front-end clients (applications or systems). Supplier shall utilize the OMC to strive to consistently deliver at or above the SLA commitments. The Supplier OMC operating hours will be flexible to support the overall AT&T eCommerce objectives and mutually agreed upon in writing by the Parties for each program and identified in the applicable Order. The OMC will operate seven days a week and will support the hours of operation agreed upon by the Parties and shall include **** OMC technical NOC support as set forth in Section 3.0 below.
Customer Order Processing. SCS will provide customer order collection by telephone, mail, fax or electronically, and respond to customer inquiries. SCS will:
19.1 Forward technical inquiries to Client or Client’s designee.
19.2 Provide information to customers on Clients’ policies as per WI.
19.3 As per Client’s instructions, advise customers on deals, pricing, optimum order quantities and available discounts (if applicable).
19.4 Provide backorder information and product availability.
19.5 Process return authorization requests per Client policy and WI.
19.6 Provide standard reporting to Client.
19.7 Where instructed by Client, process Customer credits for returned Products destroyed at customer site.
Customer Order Processing. 1. Seller shall process customer orders for the Products (“Customer Orders”) in a manner consistent with Seller’s processing of Customer Orders prior to the Closing Date.
2. Seller shall obtain credit applications for any new customers and transmit same to Buyer who shall review same and perform a credit check to determine credit worthiness. Seller shall provide all customer records for existing and new customers to Buyer upon Buyer’s request.
3. Seller shall drop ship the finished Product directly to the Customer(s) on Buyer’s behalf. All shipping documents shall indicate Buyer as the seller of the Products.