Customer Interactions Sample Clauses
The CUSTOMER INTERACTIONS clause defines the rules and expectations for how a company and its representatives engage with customers. It typically outlines acceptable communication methods, standards of conduct, and procedures for handling customer inquiries or complaints. For example, it may require staff to respond to customer requests within a certain timeframe or prohibit the sharing of confidential information. The core function of this clause is to ensure consistent, professional, and compliant interactions with customers, thereby protecting the company’s reputation and fostering positive customer relationships.
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Customer Interactions. 4.6.2.1. Eurofarma shall be responsible for negotiating the reimbursement or replacement of any Licensed Product with customers in the Eurofarma Territory in case of recall of any Licensed Product due to technical and/or quality issues. Eurofarma shall deliver to Summit samples of defective (or allegedly defective) Licensed Products supplied by (or on behalf of) Summit to Eurofarma for investigation. Subject to the immediately preceding sentence, Eurofarma may also deliver samples defective (or allegedly defective) Licensed Products to Eurofarma Quality Control, located in Itapevi. Eurofarma Quality Control may contact Summit to request reasonable assistance in Eurofarma’s investigation process, if necessary.
4.6.2.2. The Eurofarma call center shall be responsible for contacting applicable customers in the Eurofarma Territory based on the investigative reports created by the Parties’ respective quality control departments.
4.6.2.3. In the event of any recall or any similar action related to any Licensed Product in the Eurofarma Territory, Eurofarma shall be responsible for corresponding with customers in the Eurofarma Territory. Summit shall provide reasonable support to Eurofarma with respect to such correspondence, as necessary and as requested by Eurofarma in writing.
Customer Interactions