Customer Hosted Software Clause Samples

Customer Hosted Software. Dynatrace grants Customer, during the Term, a limited, non-exclusive, non- transferable right and license (without the right to grant or authorize sublicenses) for its Users to install and use the Customer Hosted Software solely by Customer and its Users within the territory, scope, type of use, limitations on deployment and as otherwise set forth in the applicable Order Form and for which Customer has paid the applicable fees to process Customer Data for Customer’s internal business purposes, in accordance with the Documentation and the Agreement. Customer may reproduce the Customer Hosted Software and Documentation as reasonably necessary to support its authorized use of the Customer Hosted Software, and for backup and archival purposes, provided such copies include the Dynatrace trademarks, trade names, logos, and notices present on the Customer Hosted Software and Documentation.

Customer Hosted Software. If Customer and Cargill agree that Customer will install the Software at Customer’s location, Customer may use one copy of the Software on a single computer, subject to the Authorized User limitation below, during the Term. The Software is in "use" on a computer when it is loaded into temporary memory (i.e., RAM) or installed into permanent memory (e.g., hard disk, CD-ROM, or other storage device) of that computer. However, installation on a network server for the sole purpose of internal distribution to one or more other computers shall not constitute "use" for which a separate license is required, provided that Customer has a separate license for each computer to which the Software is distributed.

Customer Hosted Software. There are two types of Support Offerings for Customer Hosted Software licensed on a perpetual basis: Standard and Premier. Customer Hosted Software licensed on a subscription basis includes Premier Support. For the Engage software solution, Vocera offers Premier Support but not Standard Support. Table 2.1 details the differences between the Standard and Premier Support. The Quote for the Support Offering will list the service level provided. End User may change End User’s Support Offering the next time End User either purchases a renewal Support term or increases the number of perpetual user licenses. Table 2.1: Customer Hosted Software Support Offering Details Support Offering / Service Level Standard Premier Type of license: Perpetual Term Available Available Type of license: Subscription Term Not Available Included Software Maintenance Software Updates Software Updates Technical Support Incidents Unlimited Unlimited Support Availability (Telephone and Email) All severities: 8am – 5pm in End User’s time zone (GMT), excluding weekends and holidays Severity 1: 24 hour, 7 Day, 365 Days; Severities 2-3: 8am – 5pm (GMT)in End User’s time zone, excluding U.S. weekends and holidays Number of Designated Support Contacts 2 to 3 2 to 5 Number of Designated RMA Contacts Up to 1 Up to 1 per site Vocera Support Web Access 24 hour, 7 Day, 365 Days Telephone Support Numbers +▇▇ ▇▇▇▇ ▇▇▇ ▇▇▇▇ Email Support Address ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ Web Support URL ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/us/en/acute-care/vocera/support.html

Customer Hosted Software. There are two types of Support Offerings for Customer Hosted Software licensed on a perpetual basis: Standard and Premier. Customer Hosted Software licensed on a subscription basis includes Premier Support. For the Engage software solution, Vocera offers Premier Support but not Standard Support. Table 2.1 details the differences between the Standard and Premier Support. The Quote for the Support Offering will list the service level provided. End User may change End User’s Support Offering the next time End User either purchases a renewal Support term or increases the number of perpetual user licenses. Type of license: Perpetual Term Available Available Type of license: Subscription Term Not Available Included Software Maintenance Software Updates Software Updates Technical Support Incidents Unlimited Unlimited Support Availability (Telephone and Email) All severities: 8am – 5pm in End User’s time zone, excluding weekends and holidays Severity 1: 24 hour, 7 Day, 365 Days; Severities 2-3: 8am – 5pm in End User’s time zone, excluding U.S. weekends and holidays Number of Designated Support Contacts 2 to 3 2 to 5 Number of Designated RMA Contacts Up to 1 Up to 1 per site Vocera Support Web Access 24 hour, 7 Day, 365 Days Telephone Support Numbers +▇▇ ▇▇▇▇ ▇▇▇ ▇▇▇▇ Email Support Address ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ Web Support URL ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇

Customer Hosted Software. Dynatrace grants Customer, during the Term, a limited, non-exclusive, non- transferable right and license (without the right to grant or authorize sublicenses) to install and use the Customer Hosted Software solely by Customer and its Users within the territory, scope, type of use and as otherwise set forth in the applicable Order Form and for which Customer has paid the applicable fees to process Customer Data for Customer’s internal business purposes, in accordance with the Documentation and the Agreement. Customer may reproduce the Customer Hosted Software and Documentation as reasonably necessary to support its authorized use of the Customer Hosted Software, and for backup and archival purposes, provided such copies include the Dynatrace trademarks, trade names, logos, and notices present on the Customer Hosted Software and Documentation.

Customer Hosted Software. Dynatrace grants Customer, during the Term, a limited, non-exclusive, non- transferable right and license (without the right to grant or authorize sublicenses) for its Users to install and use the Customer Hosted Software solely by Customer and its Users within the territory, scope, type of use, limitations on deployment and as otherwise set forth in the applicable Order Form and for which Customer has paid the applicable fees to process Customer Data for Customer’s internal business purposes, in accordance with the Documentation and the Agreement. Customer may reproduce the Customer Hosted Software and Documentation as reasonably necessary to support its authorized use of the Customer Hosted Software, and for backup and archival purposes, provided such copies include the Dynatrace trademarks, trade names, logos, and notices present on the Customer Hosted Software and Documentation. 5.1. 客户托管软件。Dynatrace在协议期限内向客户授予以下有限的、非排他性的、不可转让的权利和许可（但无分许可权）：由客户及其用户在相关订购单规定的区域、范围、使用类型、部署限制等条件内，按照指定文档和本协议的规定，为用户安装和使用客户托管软件，以为客户内部业务目的处理客户数据，且客户已为此支付相关费用。客户可在合理必要的情况下复制客户托管软件和指定文档，以支持其在授权范围内使用客户托管软件，以及用于备份和存档目的，但前提是，该等副本应载有客户托管软件和指定文档中显示的Dynatrace商标、商号、标识和通知。