CUSTOMER COMPLAINT. The PRINCIPAL may communicate with the INVESTMENT MANAGER regarding any concern/complaint by sending an email, calling or visiting its Account Manager Officer, or through the use of the following points of contact: 24x7 Customer Hotline: (▇▇▇) ▇▇▇▇-▇▇▇ 24x7 Domestic Toll-free No.: 1-800-1888-5775 Email: ▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Concerns/complaints shall be immediately acknowledged and relayed to the proper person for handling in accordance with the TBG Customer Care policies and procedures. Standard turnaround time for complaints resolution is within 9-47 calendar days as defined by BSP regulations.
Appears in 4 contracts
Sources: Investment Management Agreement, Investment Management Agreement, Investment Management Agreement