Current Subcontractors. PureCloud resides within third party data centers provided by Amazon Web Services (AWS). In addition, our PureCloud offering uses third party vendors for monitoring, alerting and log storage. All syslog, app log, cloud trail and VPC flow details are sent to SumoLogic. Alert Logic and Threatstack are used for security monitoring, and New Relic is used for instance and application monitoring. New Relic. OneLogin is used for authentication, authorization and accounting. For Customer account info, its representatives contact details & Customer care tickets; Salesforce (SFDC) solution is used. Zuora solution is used for quoting and billing purpose. In addition, the following providers are used for PureCloud Voice PSTN connectivity: Verizon, ▇▇▇▇▇▇▇▇▇.▇▇▇, iBasis, Voxbone, Intrado and Brightlink (only relevant if customer is purchasing Voice PSTN connectivity). Amazon Ireland or Germany AWS Region (▇▇▇.▇▇▇▇▇▇.▇▇▇) PureCloud build on AWS MicroServices Sumo logic ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇ Log collection tool Alert Logic ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/ Security/monitoring Threatstack ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Security/monitoring New Relic ▇▇▇▇▇://▇▇▇▇▇▇▇▇.▇▇▇ Security/monitoring Onelogin ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇ authentication Salesforce (SFDC) ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇ Account info and ticketing system ▇▇▇▇ ▇▇▇▇▇://▇▇▇.▇▇▇▇▇.▇▇▇ Quoting & billing
Appears in 4 contracts
Sources: Purecloud Service Agreement, Purecloud Service Agreement, Purecloud Service Agreement
Current Subcontractors. PureCloud Genesys Cloud resides within third party data centers provided by Amazon Web Services (AWS). In addition, our PureCloud Genesys Cloud offering uses third party vendors for monitoring, alerting and log storage. All syslog, app log, cloud trail and VPC flow details are sent to SumoLogic. Alert Logic and Threatstack are used for security monitoring, and New Relic is used for instance and application monitoring. New Relic. OneLogin is used for authentication, authorization and accounting. For Customer account info, its representatives contact details & Customer care tickets; Salesforce (SFDC) solution is used. Zuora solution is used for quoting and billing purpose. In addition, the following providers are used for PureCloud Genesys Cloud Voice PSTN connectivity: Verizon, ▇▇▇▇▇▇▇▇▇.▇▇▇, iBasis, Voxbone, Intrado and Brightlink (only relevant if customer is purchasing Voice PSTN connectivity). Amazon Ireland or Germany AWS Region (▇▇▇.▇▇▇▇▇▇.▇▇▇) PureCloud Genesys Cloud build on AWS MicroServices Sumo logic ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇ Log collection tool Alert Logic ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/ Security/monitoring Threatstack ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Security/monitoring New Relic ▇▇▇▇▇://▇▇▇▇▇▇▇▇.▇▇▇ Security/monitoring Onelogin ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇ authentication Salesforce (SFDC) ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇ Account info and ticketing system ▇▇▇▇ ▇▇▇▇▇://▇▇▇.▇▇▇▇▇.▇▇▇ Quoting & billing
Appears in 2 contracts
Sources: Genesys Cloud Service Agreement, Genesys Cloud Service Agreement