Cross-Functional Services Transition Clause Samples

Cross-Functional Services Transition. As part of the Cross-Functional Services Transition, Service Provider will: 1. Establish Transition governance 2. Actively participate in the configuration and integration of the MSI’s ITSM tool 3. Actively participate in training activities 4. Actively participate in the Security Program 5. Actively participate in the Disaster Recovery program 6. Provide input to the Service Management Manual 7. Actively participate in the Asset Management and Chargeback programs 8. Manage Software consents and hardware maintenance transfer 9. Perform a wall to wall inventory of In-Scope devices 10. Work with the MSI to implement the Chargeback system and processes 11. Perform employee staffing and transition MSI Integration. The Service Provider will work closely with the MSI to manage the milestones and dependencies in Attachment 19-A to ensure timely and effective integration of tools and processes such as the MSI systems management tools, MSI service support tools and development of the Service Management Manual. Integration activities will include:  Joint development of an organizational change management plan: Starting in Phase I of Transition, the Service Provider will work with the MSI to identify, communicate and monitor organizational changes. As a part of Transition planning, the Service Provider will work with the MSI and DIR to identify stakeholders and the impacts to those stakeholders. Information describing the changes and impact will be communicated to the stakeholders as early as possible. The Service Provider will work with the MSI to monitor the changes to ensure outliers are detected early and managed appropriately.  Working with the MSI to align Transition timeframes: The Service Provider will work with the MSI to develop an integrated project plan. The Service Provider will start with comparing the milestone deliverables from the MSI and Service Provider to ensure dependencies can be met. After this exercise, the Service Provider will work with the MSI’s Transition manager to develop a common plan structure and work Breakdown Structure. Activities, tasks, duration and resources from MSI and Service Provider organizations will be added to the common structure until the MSI and Service Provider agree with the level of detail. With this approach, both the MSI and Service Provider will be driving to a single plan.  Support for configuration of MSI’s ITSM system: During Phase I of Transition the Service Provider will work closely with the MSI’s ITSM t...