CRM System Services Sample Clauses
The CRM System Services clause defines the scope and nature of customer relationship management (CRM) services provided under the agreement. It typically outlines the specific functionalities, support, and maintenance the service provider will deliver, such as data management, user access, and integration with other business tools. By clearly specifying the CRM services to be rendered, this clause ensures both parties have a mutual understanding of deliverables and helps prevent disputes over service expectations.
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CRM System Services. Vendor shall provide the CRM System functionality and fully support the CRM System operations and requirements throughout the Contract Term and as required by this Contract. In addition to providing this CRM System functionality, Vendor agrees to implement additional optimization initiatives to enhance functionality. Vendor shall work cooperatively with FHKC and FHKC’s vendors and agency partners to recommend opportunities to enhance functionality, create efficiencies, and improve the Customer and User experience. At the time of the Effective Date of Services, the CRM System performs on [TBD application/platform]. Vendor shall maintain a single tenant server model whereby Data is maintained and secured separately from the Data of other clients of Vendor. FHKC’s preference is for the data center to be located within the State of Florida; however, FHKC acknowledges that Vendor’s business model may result in the data center being located outside of the State of Florida. Under no circumstance will FHKC allow Vendor to locate its data center outside the continental U.S. FHKC reserves the right to inspect the data center(s) with or without notice during the Contract term.