Crisis Service System Sample Clauses
The Crisis Service System clause establishes the framework and procedures for providing immediate support and intervention during emergencies or critical incidents. Typically, this clause outlines the responsibilities of service providers to maintain a 24/7 response line, coordinate with emergency services, and ensure that qualified personnel are available to address urgent situations such as mental health crises or safety threats. Its core practical function is to ensure that individuals in crisis receive timely and effective assistance, thereby mitigating risks and promoting safety for all parties involved.
Crisis Service System. 1. The State will develop a crisis system that:
(a) is available 24 hours per day, seven days per week;
(b) provides timely and accessible services and supports to individuals with mental illness (including those with co-occurring substance abuse disorders) who are experiencing a mental health crisis;
(c) stabilizes individuals as quickly as practicable and assists them in returning to their pre-crisis level of functioning;
(d) provides interventions to avoid unnecessary hospitalization, incarceration, and/or Designated Receiving Facility, Acute Psychiatric Residential Treatment Program, emergency room, or nursing home admission;
(e) provides services and supports at the site of the crisis, including at the individual’s residence; and
(f) promptly assesses individual needs, identifies the services and supports that are necessary to meet those needs, and connects the individual to those services and supports in a timely manner.
Crisis Service System a. The County will develop and operate an effective system of crisis services for individuals with behavioral health disabilities in Tulare County, consistent with DHCS regulations, the ADA, and this Agreement. The system will be designed to maintain a person’s stability in the community and prevent law enforcement interactions, hospitalization, and incarceration. The system will include a Crisis Call Center, Mobile Crisis Teams, and Crisis Treatment Services, as described below (collectively, “Crisis Services”).
b. The County’s Crisis Services shall:
i. Be available 24 hours per day, seven days per week, throughout Tulare County;
ii. Provide timely and accessible services to those who are experiencing a behavioral health crisis, including those with co-occurring substance use disorders experiencing a crisis due to substance use, by offering voluntary crisis assessment, treatment, and support designed to promptly resolve the crisis without removing the individual from the community;
iii. Employ age-appropriate, Person-Centered, Trauma-Informed, Culturally Responsive, and Gender-Affirming practices in order to meet behavioral health, cultural, and linguistic needs;
iv. Provide interventions to prevent and divert away from emergency departments and/or psychiatric hospitalizations, interactions with law enforcement, and/or incarceration to the greatest extent possible;
v. Identify if an individual is a current client of the Tulare County Mental Health Plan (“MHP”) and, if so, engage with and coordinate follow-up care with the client’s treatment team, including any FSP, ACT, or Youth Services team, during the crisis in order to ensure effective provision of services under this Agreement. For individuals who are not a current client of the MHP, initiate the process described in Section C.5.a, below, in order to connect individuals to appropriate ongoing mental health and/or substance use disorder treatment, community-based supports, social services, and/or other supports to help mitigate the risk of future crises; and
vi. When needed, and consistent with the individual’s preferences, arrange for or provide transportation to a person’s home, place of residence, or an appropriate Crisis Treatment Services setting.
c. The County shall implement written policies regarding Crisis Services, consistent with state and federal law and this Agreement. This Agreement shall apply to County and County-contracted providers.