CRAMMING POLICY Clause Samples
A Cramming Policy clause is designed to prevent unauthorized or deceptive charges from being added to a customer's bill, particularly in telecommunications or utility services. This clause typically outlines the provider's commitment to only include charges that have been expressly authorized by the customer and may describe procedures for disputing or removing unauthorized charges. Its core function is to protect consumers from fraudulent billing practices and ensure transparency in billing, thereby fostering trust and reducing the risk of financial harm.
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CRAMMING POLICY. Supplier will not tolerate the practice of cramming, the intentional, unauthorized addition of services on a customer's ▇▇▇▇. Customer may not submit for billing on the End-User customer's telephone ▇▇▇▇ charges other than those for products or services that are authorized by the end user customer and those that are required by regulatory or governmental authorities. When Customer submits such a change order, Customer shall provide to Supplier adequate proof of authorization and compliance within four (4) business days after Supplier requests a copy in writing. Continued acts of cramming or non-compliance will be grounds for service refusal and termination of all contracts. If Supplier receives a cramming complaint from a regulatory body (FCC, state commissions, Federal and state counsel) involving Customer, Supplier will assess Customer an Unauthorized Service Change Charge (USCC) of $200 for each complaint. Supplier will not assess the USCC for complaints where valid authorization was obtained and furnished to Supplier within four (4) business days. Valid authorization is defined as one of the following: (i) A voice recording of the entire and actual conversation with the End-user Customer; (ii) A written and signed document; or