Core Support Services Sample Clauses

Core Support Services. Core Support Services, for the first 6 months after the initial delivery of the Core Software, are included in the price of a Use of the Core Software. In providing Core Support Services, Synopsys will use commercially reasonable efforts to perform the following: (a) provide you with bug-fix releases to the extent necessary to conform the Core Software to any applicable technical standard specification that was in existence at the time the Core Software was delivered to you; (b) provide you with workarounds for material errors in the Core Software; (c) provide you with 24/7 access to electronic assistance regarding the operation of the Core Software, as Synopsys may make available from time to time (such as through the SolvNet online web support service); (d) if electronic assistance does not yield an appropriate resolution, give you access to a reasonable amount of telephone support for the Core Software, during normal business hours, through your designated support contact; and (e) deliver bulletins as they are released by Synopsys from time to time, which contain information on bug-fix releases, application techniques, and workarounds for the Core Software.