Core M&O Services in Scope Sample Clauses

Core M&O Services in Scope. Contractor shall provide Core M&O Services in the following categories as they solely pertain to the Managed Applications in Table 1. Each of Core M&O Services in Scope in Table 2 below are defined in Exhibit 1 to this Attachment A in more detail, with one or more detailed requirements which are expressed as the responsibility of Contractor: • Managed Application Support • Corrective and Emergency Maintenance • Preventive Maintenance • Adaptive Maintenance • Application Maintenance Tuning • Application Quality Assurance • Existing Interface and Existing Integration Support • Database Administration and Support • Configuration Management • Production Schedule Services • Backup and Recovery Services • Middleware Support Services • Performance and Capacity Planning and Management • Maintenance Services • Patch Management Services • Release Services • Service Desk Services • Service Desk Support • IT Service Management (ITSM) Services • Incident Management Services • Problem Management Services • Change Management Services • Service Requests Transition Services