Common use of Contractor Commitment Clause in Contracts

Contractor Commitment. We take a proactive approach to quality, from the people we hire, to continuous learning and working with our clients to ensure a positive experience. Our quality starts with our recruiting/hiring approach and retaining strong candidates with diverse backgrounds and experiences. We do this by providing a competitive salary and benefits, continuous learning opportunities, all FTEs have a career advocate, engagement support through account managers and owners, access to Partners who listen to feedback and adjust appropriately, and an overall positive culture of collaboration and respect. This is reinforced through our referral program which results in 30% of our overall hires. Our recruiting strategy is to build long-term relationships with talent coming out of top Universities, and Consulting Firms, we typically have already begun conversations with candidates we hire before a specific need arises. The interview process assesses culture fit, experience, skillset, problem solving and methodical approach. We do this through an initial recruiter screening of applications where we look for consultants who match our culture and values. We then assess their skill sets and experience against our clients’ needs, followed by a skills assessment interview, and finally a case study performed by our leadership team. We hire consultants with bachelor's degrees or higher related to business expertise or industry specific degrees as well as certifications in at least one transformation methodology, such as Project / Program Management, Change Management, Process Improvement, or Business Analysis. Our consultants are cross-trained in transformation methodologies so they can wear multiple hats and dive in where needed, as well as have a solid view of the big picture, outside of their tasks. We understand the importance of lifelong learning and encourage our consultants to have a growth mindset. Our internal training platform reinforces growth and offers our consultants learning paths with course roadmaps that are tailored to fit the needs of each level of consultant at the firm. We offer over 140 courses that have each been reviewed and tested by our leadership team. In addition to training, we have dedicated career development partners that guide our consultants through identifying performance and aptitude with both hard and soft skills, creating and tracking goals for continuous improvement. Our current retention data: - YTD turn over: 8.68% - Avg Tenure: 2.05 years (for US-based W2 employees) - Avg Tenure without people termed during probationary period: 2.25 years We operate with a bench of resources so we can be ready when our clients need us. And we focus on building lon- term relationships, with transparency and regular communication. The basis of our practice success can be described as a desirable workplace, skilled resources, talented sourcing team and a diverse portfolio of clients. We have roughly 65 consultants local to the Puget Sound and over 550 consultants across the US Hub that we can leverage to support The Washington State Department of Enterprise Services. We have been able to grow steadily by providing outstanding client service over the last 20 years. We start with our culture, values, and the professionals we recruit. This culminates in providing clients the best overall experience. We provide the right resource (individual or team) at the right time (our talent is deep, so we can be responsive and jump in at any phase of the life- cycle) and provide the greatest return (solutions, results, more value). Our local focus provides the market and client relationships that enable best-fit resources and solutions, while our global scale deepens the functional and industry expertise that provides even greater return on investment for our clients. We take a proactive approach to quality, from the people we hire, to continuous learning and working with our clients to ensure a positive experience. We have a rigorous engagement management process where a dedicated engagement manager is assigned to each engagement to support the consultant(s) and partner with the client to ensure they receive a high-quality experience. The engagement manager is responsible for elevating client satisfaction by ensuring quality and the optimal experience throughout the engagement. They are responsible for keeping a pulse on our client’s culture which allows them to support the engagement holistically. Account leadership team regularly checks-in with engagement manager(s) and consultant(s) to provide coaching and mentoring in hopes to catch any quality concerns on the engagement. While on a project, our consultants have access to the knowledge of the firm, through our collaborative nature, open door policies, internal tools, templates, and training, and access to benefits that cover costs of external development. However, in the event a quality issue surfaces, our engagement manager and account leadership will deploy any internal resources required to support the consultant(s) on the engagement to build a plan to course correct, validate with the client(s) and monitor progress until the issue is resolved. If the consultant(s) is not able to course correct to the client’s satisfaction, we will proactively backfill with a qualified consultant(s) from our bench as quickly as possible. • Evaluations must be performed annually with your employees and/or subcontractors to ensure quality performance and educational standards • Relevant certifications must be verified annually to ensure they are current • Training must be required for employees and/or subcontractors to stay relevant with changes in industry technology • Certifications that met requirement in B-1 exhibit, must be made available at customer’s request o Degree must be in Information Systems, Business Administration, Project Management, or a related field • Proven abilities in: o Utilization of industry standard project management software and tools o Tracking project performance o Creating and maintaining detailed documentation, project plans and schedules o Performing quality control throughout project development

Contractor Commitment. We take a proactive approach to quality, from the people we hire, to continuous learning and working with our clients to ensure a positive experience. Our quality starts with our recruiting/hiring approach and retaining strong candidates with diverse backgrounds and experiences. We do this by providing a competitive salary and benefits, continuous learning opportunities, all FTEs have a career advocate, engagement support through account managers and owners, access to Partners who listen to feedback and adjust appropriately, and an overall positive culture of collaboration and respect. This is reinforced through our referral program which results in 30% of our overall hires. Our recruiting strategy is to build long-term relationships with talent coming out of top Universities, and Consulting Firms, we typically have already begun conversations with candidates we hire before a specific need arises. The interview process assesses culture fit, experience, skillset, problem solving and methodical approach. We do this through an initial recruiter screening of applications where we look for consultants who match our culture and values. We then assess their skill sets and experience against our clients’ needs, followed by a skills assessment interview, and finally a case study performed by our leadership team. We hire consultants with bachelor's degrees or higher related to business expertise or industry specific degrees as well as certifications in at least one transformation methodology, such as Project / Program Management, Change Management, Process Improvement, or Business Analysis. Our consultants are cross-trained in transformation methodologies so they can wear multiple hats and dive in where needed, as well as have a solid view of the big picture, outside of their tasks. We understand the importance of lifelong learning and encourage our consultants to have a growth mindset. Our internal training platform reinforces growth and offers our consultants learning paths with course roadmaps that are tailored to fit the needs of each level of consultant at the firm. We offer over 140 courses that have each been reviewed and tested by our leadership team. In addition to training, we have dedicated career development partners that guide our consultants through identifying performance and aptitude with both hard and soft skills, creating and tracking goals for continuous improvement. Our current retention data: - YTD turn over: 8.68% - Avg Tenure: 2.05 years (for US-based W2 employees) - Avg Tenure without people termed during probationary period: 2.25 years We operate with a bench of resources so we can be ready when our clients need us. And we focus on building lon- term relationships, with transparency and regular communication. The basis of our practice success can be described as a desirable workplace, skilled resources, talented sourcing team and a diverse portfolio of clients. We have roughly 65 consultants local to the Puget Sound and over 550 consultants across the US Hub that we can leverage to support The Washington State Department of Enterprise Services. We have been able to grow steadily by providing outstanding client service over the last 20 years. We start with our culture, values, and the professionals we recruit. This culminates in providing clients the best overall experience. We provide the right resource (individual or team) at the right time (our talent is deep, so we can be responsive and jump in at any phase of the life- cycle) and provide the greatest return (solutions, results, more value). Our local focus provides the market and client relationships that enable best-fit resources and solutions, while our global scale deepens the functional and industry expertise that provides even greater return on investment for our clients. We take a proactive approach to quality, from the people we hire, to continuous learning and working with our clients to ensure a positive experience. We have a rigorous engagement management process where a dedicated engagement manager is assigned to each engagement to support the consultant(s) and partner with the client to ensure they receive a high-quality experience. The engagement manager is responsible for elevating client satisfaction by ensuring quality and the optimal experience throughout the engagement. They are responsible for keeping a pulse on our client’s culture which allows them to support the engagement holistically. Account leadership team regularly checks-in with engagement manager(s) and consultant(s) to provide coaching and mentoring in hopes to catch any quality concerns on the engagement. While on a project, our consultants have access to the knowledge of the firm, through our collaborative nature, open door policies, internal tools, templates, and training, and access to benefits that cover costs of external development. However, in the event a quality issue surfaces, our engagement manager and account leadership will deploy any internal resources required to support the consultant(s) on the engagement to build a plan to course correct, validate with the client(s) and monitor progress until the issue is resolved. If the consultant(s) is not able to course correct to the client’s satisfaction, we will proactively backfill with a qualified consultant(s) from our bench as quickly as possible. • Evaluations must be performed annually with your employees and/or subcontractors to ensure quality performance and educational standards • Relevant certifications must be verified annually to ensure they are current • Training must be required for employees and/or subcontractors to stay relevant with changes in industry technology • Certifications that met requirement in B-1 exhibit, must be made available at customer’s request o Degree must be Journey Consultant Minimum Qualifications • 5 years of experience performing QA activities (as outlined in Information Systems, Business Administration, the Minimum Project Management, Quality Assurance Activities Standard) or experience in the last 5 years as a lead or deputy project manager or a related field combination of prior QA or PM experience totaling a minimum of 5 years • Proven abilities in: o QA terminology, methods, and tools o Understanding the application and implications of changes to processes, policies, and procedures o Operating and maintaining new technology and assisting in transitions o Formulating routines and standards of practices Senior Consultant Minimum Qualifications • 6 years of experience using QA projects, programs, and portfolios • Proven abilities in: o Completing complex tasks using advanced knowledge and industry skill, including developing new processes o Understanding QA terminology, methods, and tools o All stages of projects or subsystems of major projects from inception through completion o Change management frameworks o Developing and leading projects using industry leading PM and QA software. • 7 years of experience using QA projects, programs, and portfolios • Proven abilities in: o Consistently applying strategic expertise of field with comprehensive knowledge and understanding o Researching, recommending, and guiding the integration of new technology o Working knowledge of QA terminology, methods, and tools o Utilization of industry standard project management current IT QA software and tools o Tracking project performance o Creating Developing and maintaining detailed documentationleading projects using industry leading PM and QA software Journey $121 per hour Senior $177 Per hour Expert $196 per hour After Business Hours Journey $156 per hour Senior $189 Per hour Expert $198 per hour Journey $70 per hour Senior $85 per hour Expert $100 per hour After Business Hours Journey $80 per hour Senior $95 per hour Expert $110 per hour * Regular Business Hours: Monday-Friday, project plans 8am-5pm PST Quotes issued under this contract must detail the hourly rates and schedules o Performing quality control throughout project developmenttotal number of hours comprising the quote. Quote total may not exceed vendor’s contracted hourly rate multiplied by the number of hours quoted.