Contractor Commitment. As Company receives work requests from the Customer, we will evaluate current employee base for similar skills and domain knowledge. If we cannot locate an employee to start on the date specified in the work request, then we will evaluate our internal database of over 40,000 profiles which would yield results. Once the candidate(s) are identified, Recruiting Manager and Subject Matter expert will screen this candidate(s) to determine if he/she will fit the role and will they be able to fulfill the responsibilities. Based on the response and as per the guidelines in customer work request, either one or two responses will be formulated by the account manager and submitted to the customer. The account manager will follow up with the customer on response status and follow through with the interview schedule if the customer is interested in screening the candidate(s). If this candidate is selected, the account manager will follow through with accounting and administrative staff at Company to complete the contract paperwork. Company pays the highest salaries possible. We maintain a very low overhead and we pass on most of the client bill rate to the employees who are doing the work. In most cases, our consultants know the exact margin on their placement and they know if an increase is paid by the client, it will be passed on to them directly in their pay rate. Knowing the rate and getting rate increases, having a variety of benefits and options, and working on state-of-the-art technology at the client site keep our consultants very content. Company has a very low attrition rate and has a wonderful track record with successfully completing client assignments with very few early terminations. Round-the-clock Recruiting: Recruiters working at Company follow the Sun, as we have recruiters working on the East coast, West coast and offshore in India. This will provide us the advantage of quick turnaround, particularly for clients requiring immediate turnaround time. We are able to submit qualified candidates within 24-48 hours of the requirement posting. Company provides benefits that are equivalent to the Fortune 500 including: • Medical, Dental and Vision Insurance • 401K participation with corporate matching • PTO (Paid Time Off) accumulated at a monthly rate equivalent to the tenure of the employee to cover vacation, sick and holiday pay. • Education Reimbursement • Visa Sponsorship • Relocation Assistance and Corporate Housing Mentor Program: We have a Mentor Program whereby we have senior technical consultants who not only assist our recruiters to technically screen candidates, but also form a relationship with new hires within their assigned client. These new consultants always have a role model they can call for support or technical guidance. Mentors will make recommendations to Company management on training needed for a particular consultant, and we approve any certification or training that will enhance skills that further will further increase their marketability. The average tenure of employees and contractors at Company is 6.25 years and our average retention rate is 91% over one year. Customer Relation Management (CRM) processes and issue resolution obligations A dedicated account manager and a recruiter will be assigned to this contract, as the number of requirements in a particular week or day increase then those will be assigned to secondary recruiter. In case of requirement overload and primary or secondary recruiter goes on vacation; then the backup recruiter will fill the void. The recruiting Manager will ensure that all the requirements are covered, and only qualified and quality resumes are submitted to the account manager. The account manager on the other hand will ensure that this candidate will blend into the customer’s work culture and will hit the ground from day one. There will be a Candidate Engagement Manager and Accounting person, who will provide support to the Account manager in every step. During the first four weeks after onboarding a contractor, the Account Manager will reach out to the reporting manager weekly to get a status update and there on it will be monthly status and performance meetings with the reporting manager. In a situation where Company has to replace a contractor, either for performance or the contractor leaving the project, Company will work with the reporting manager for a replacement as soon as possible. Along with the replacement, the account manager will ensure that the knowledge transfer is complete before the contract is rolled off the project. At Company, reporting managers will be provided with the name and contact information for the point of escalation. Performance Monitoring: Company is accustomed to delivering solutions under a performance metrics. Most of our clients have SLA terms in the contracts, some have very specific performance measurements that must be met to be active. Below are the parameters we will monitor for the performance. • Responsiveness – number responses to number of requirements received. • Quality I – candidates accepted to number of resumes submitted. • Quality II - candidates interviewed to number of candidates accepted. • Successful placements – candidates placed by Company to number of requirements received. • Customer Satisfaction – based on submission quality and customer incident reports. • Compliance – based on observance of contractual standards. Performance and certification obligations: • Evaluations must be performed annually with your employees and/or subcontractors to ensure quality performance and educational standards • Relevant certifications must be verified annually to ensure they are current • Training must be required for employees and/or subcontractors to stay relevant with changes in industry technology • Certifications that met requirement in B-1 exhibit, must be made available at customer’s request Journey Consultant Minimum Qualifications • 5 years of experience performing QA activities (as outlined in the Minimum Project Quality Assurance Activities Standard) or experience in the last 5 years as a lead or deputy project manager or a combination of prior QA or PM experience totaling a minimum of 5 years • Proven abilities in: o QA terminology, methods, and tools o Understanding the application and implications of changes to processes, policies, and procedures o Operating and maintaining new technology and assisting in transitions o Formulating routines and standards of practices Senior Consultant Minimum Qualifications • 6 years of experience using QA projects, programs, and portfolios • Proven abilities in: o Completing complex tasks using advanced knowledge and industry skill, including developing new processes o Understanding QA terminology, methods, and tools o All stages of projects or subsystems of major projects from inception through completion o Change management frameworks o Developing and leading projects using industry leading PM and QA software. • 7 years of experience using QA projects, programs, and portfolios • Proven abilities in: o Consistently applying strategic expertise of field with comprehensive knowledge and understanding o Researching, recommending, and guiding the integration of new technology o Working knowledge of QA terminology, methods, and tools o Utilization of current IT QA software and tools o Developing and leading projects using industry leading PM and QA software Journey $60.75 per hour Senior $76 per hour Expert $ 86 per hour After Business Hours Journey $60.75 per hour Senior $76 per hour Expert $ 86 per hour * Regular Business Hours: Monday-Friday, 8am-5pm PST Quotes issued under this contract must detail the hourly rates and total number of hours comprising the quote. Quote total may not exceed vendor’s contracted hourly rate multiplied by the number of hours quoted.
Appears in 1 contract
Sources: It Project Management Services
Contractor Commitment. As Company receives work requests from the CustomerFor a relatively small firm we have stringent hiring requirements for all our consultants. First, it is critical that they have sufficient career experience to provide senior project leadership to our clients. In addition, they must contain one of three crucial certifications: PMP, Lean Six Sigma, or Change Management. Typically, our employees have more than one. We also conduct a series of screening interviews to do our best at determining their fit with our organizational culture. Lastly, we will evaluate current employee base for similar skills and domain knowledge. If we cannot locate an employee to start typically staff them on the date specified in the work request, then we will evaluate our internal database of over 40,000 profiles which would yield results. Once the candidate(s) are identified, Recruiting Manager and Subject Matter expert will screen this candidate(s) a project on a contract basis to determine if he/she will fit their delivery of services meets our stringent standards. Once a candidate has navigated the role gauntlet, they are offered the opportunity to join us as a staff member. We use a very similar recruiting standard for our 1099 contractors. The notable exception being that they opt not to become an employee. In this instance we maintain them in an inventory of vetted contractors and will maintain knowledge of their availability. These two populations provide us with the ability to be responsive to the needs of our client, providing high-caliber personnel in a relatively short period of time. Though we do not calculate turnover, our current employees have a tenure of between three and twelve years. Similarly, we have been working with most of our 1099 consultants for more than three years. We actively manage our customer relationships in three ways: Our consultants specifically engage with their client leaders to get real-time feedback regarding their on-the-job performance. The focus is on how their actions and outcomes are meeting expectations. This feedback is then used to sustain consultant actions deemed successful to the client and to attempt to improve things that the client has cited as ways to improve. Similarly, our company managers oversee our engagements and are always available to get our client’s feedback on our consultant’s performance. In addition, they be able periodically reach out to fulfill the responsibilitiesour clients in a more formal way to gain performance feedback. Based on the response client provided feedback, they advise the consultant of what was learned and as per the guidelines in customer work requestdevelop appropriate reactions. Lastly, either one or two responses will be formulated by the account manager and submitted to the customer. The account manager will follow up with the customer on response status and follow through with the interview schedule if the customer is interested in screening the candidate(s). If this candidate is selected, the account manager will follow through with accounting and administrative staff at Company to complete the contract paperwork. Company pays the highest salaries possible. We we maintain a very low overhead formal, survey-based, system for soliciting client feedback. This system quantifies client satisfaction among common themes across all our consulting projects. This feedback provides us the opportunity to identify systemic issues that may need to be improved and we pass on most to see performance trends of the client bill rate to the employees who are doing the work. In most cases, our consultants know the exact margin on across their placement and they know if an increase is paid by the client, it will be passed on to them directly in their pay rateassignments. Knowing the rate and getting rate increases, having a variety of benefits and options, and working on state-of-the-art technology at the client site keep our consultants very content. Company has a very low attrition rate and has a wonderful track record with successfully completing client assignments with very few early terminations. Round-the-clock Recruiting: Recruiters working at Company follow the Sun, as we have recruiters working on the East coast, West coast and offshore in India. This will provide us the advantage of quick turnaround, particularly for clients requiring immediate turnaround time. We are able to submit qualified candidates within 24-48 hours of the requirement posting. Company provides benefits that are equivalent to the Fortune 500 including: • Medical, Dental and Vision Insurance • 401K participation with corporate matching • PTO (Paid Time Off) accumulated at a monthly rate equivalent to the tenure of the employee to cover vacation, sick and holiday pay. • Education Reimbursement • Visa Sponsorship • Relocation Assistance and Corporate Housing Mentor Program: We have a Mentor Program whereby we have senior technical consultants who not only assist our recruiters to technically screen candidates, but also form a relationship with new hires within their assigned client. These new consultants always have a role model they can call for support or technical guidance. Mentors will make recommendations to Company management on training needed for a particular consultant, and we approve any certification or training that will enhance skills that further will further increase their marketability. The average tenure of employees and contractors at Company is 6.25 years and our average retention rate is 91% over one year. Customer Relation Management (CRM) processes and issue resolution obligations A dedicated account manager and a recruiter will be assigned to this contract, as the number of requirements in a particular week or day increase then those will be assigned to secondary recruiter. In case of requirement overload and primary or secondary recruiter goes on vacation; then the backup recruiter will fill the void. The recruiting Manager will ensure that all the requirements are covered, and only qualified and quality resumes are submitted to the account manager. The account manager on the other hand will ensure that this candidate will blend into the customer’s work culture and will hit the ground from day one. There will be a Candidate Engagement Manager and Accounting person, who will provide support to the Account manager in every step. During the first four weeks after onboarding a contractor, the Account Manager will reach out to the reporting manager weekly to get a status update and there on it will be monthly status and performance meetings with the reporting manager. In a situation where Company has to replace a contractor, either for performance or the contractor leaving the project, Company will work with the reporting manager for a replacement as soon as possible. Along with the replacement, the account manager will ensure that the knowledge transfer is complete before the contract is rolled off the project. At Company, reporting managers will be provided with the name and contact information for the point of escalation. Performance Monitoring: Company is accustomed to delivering solutions under a performance metrics. Most of our clients have SLA terms in the contracts, some have very specific performance measurements that must be met to be active. Below are the parameters we will monitor for the performance. • Responsiveness – number responses to number of requirements received. • Quality I – candidates accepted to number of resumes submitted. • Quality II - candidates interviewed to number of candidates accepted. • Successful placements – candidates placed by Company to number of requirements received. • Customer Satisfaction – based on submission quality and customer incident reports. • Compliance – based on observance of contractual standards. Performance and certification obligations: • Evaluations must be performed annually with your employees and/or subcontractors to ensure quality performance and educational standards • Relevant certifications must be verified annually to ensure they are current • Training must be required for employees and/or subcontractors to stay relevant with changes in industry technology • Certifications that met requirement in B-1 exhibit, must be made available at customer’s request Journey Consultant Minimum Qualifications • 5 years of experience performing QA activities (as outlined o Degree must be in the Minimum Information Systems, Business Administration, Project Quality Assurance Activities Standard) or experience in the last 5 years as a lead or deputy project manager Management, or a combination of prior QA or PM experience totaling a minimum of 5 years related field • Proven abilities in: o QA terminology, methods, and tools o Understanding the application and implications of changes to processes, policies, and procedures o Operating and maintaining new technology and assisting in transitions o Formulating routines and standards of practices Senior Consultant Minimum Qualifications • 6 years of experience using QA projects, programs, and portfolios • Proven abilities in: o Completing complex tasks using advanced knowledge and industry skill, including developing new processes o Understanding QA terminology, methods, and tools o All stages of projects or subsystems of major projects from inception through completion o Change management frameworks o Developing and leading projects using industry leading PM and QA software. • 7 years of experience using QA projects, programs, and portfolios • Proven abilities in: o Consistently applying strategic expertise of field with comprehensive knowledge and understanding o Researching, recommending, and guiding the integration of new technology o Working knowledge of QA terminology, methods, and tools o Utilization of current IT QA industry standard project management software and tools o Developing Tracking project performance o Creating and leading projects using industry leading PM maintaining detailed documentation, project plans and QA software Journey $60.75 per hour Senior $76 per hour Expert $ 86 per hour After Business Hours Journey $60.75 per hour Senior $76 per hour Expert $ 86 per hour * Regular Business Hours: Monday-Friday, 8am-5pm PST Quotes issued under this contract must detail the hourly rates and total number of hours comprising the quote. Quote total may not exceed vendor’s contracted hourly rate multiplied by the number of hours quoted.schedules o Performing quality control throughout project development
Appears in 1 contract
Sources: It Project Management Services