Contact Methods. All requests for assistance should be logged by contacting the IT Help Desk at (▇▇▇) ▇▇▇-▇▇▇▇. All reported problems shall be assigned a help desk activity number and shall be referred to the appropriate personnel to solve the problem. Manassas IT Management or staff may refer reported problems to the appropriate college Information Technology Support Services (ITSS) personnel. Questions or concerns about the Manassas campus IT support services may be directed in turn to the ▇▇▇▇ of Learning and Technology Resources, ▇▇▇▇ ▇▇▇▇▇▇, or the Coordinator of Learning and Technology Resources, ▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇@▇▇▇▇.▇▇▇.
Appears in 2 contracts
Sources: Service Level Agreement, It Service Level Agreement