Common use of Consumer Complaints Clause in Contracts

Consumer Complaints. (1) After first exhausting the institution's internal procedure for complaint resolution, a non-resident student may file a complaint against the institution for failure to comply with any ▇▇▇▇ standard within two (2) years of the incident about which the complaint is made. (2) To be considered, a complaint shall be submitted by the student in writing and include: (a) The name, address, email address, and phone number of the student; (b) The name of the institution; (c) The location of the institution; (d) The dates of attendance; (e) An explanation of the steps taken to exhaust the institution's grievance process; (f) A full description of the issue and any relevant documentation supporting the complaint; and (g) The desired resolution of the complaint. (3) Complaints regarding student grades or student conduct violations shall not be considered. (4) The president shall forward the complaint by email to the institution and require a written response no later than thirty (30) days from the date of transmittal. (5) After review of information and materials provided by the student and the institution, the president may request additional information from either party. (6) After review of all relevant information and materials, the president shall facilitate a resolution of the complaint. The relief provided the student, if any, shall be commensurate with the circumstances. (7) Resolution of a complaint by the president shall be final, except in instances where the subject matter of the complaint may violate any other applicable laws. (8) The president shall provide to the executive director of the commission, for reference purposes, a copy of: (a) Any complaint initiated against an institution licensed by the commission; (b) The resolution; and (c) Any related materials.

Consumer Complaints. (1) After first exhausting the institution's ’s internal procedure for complaint resolution, a non-resident student may file a complaint against the institution for failure to comply with any ▇▇▇▇ standard within two (2) years of the incident about which the complaint is made. (2) [In order] To be considered, a complaint shall be submitted by the student in writing and includeinclude [the following information]: (a) The name, address, email address, and phone number of the student; (b) The name of the institution; (c) The location of the institution; (d) The dates of attendance; (e) An explanation of the steps taken to exhaust the institution's ’s grievance process; (f) A full description of the issue and any relevant documentation supporting the complaint; and (g) The desired resolution of the complaint. (3) Complaints regarding student grades or student conduct violations shall not be considered. (4) The president shall forward the complaint by email to the institution and require a written response no later than thirty (30) days from the date of transmittal. (5) After review of information and materials provided by the student and the institution, the president may request additional information from either party. (6) After review of all relevant information and materials, the president shall facilitate a resolution of the complaint. The relief provided the student, if any, shall be commensurate with the circumstances. (7) Resolution of a complaint by the president shall be final, except in instances where the subject matter of the complaint may violate any other applicable laws. (8) The president shall provide to the executive director of the commission, for reference purposes, a copy of: (a) Any complaint initiated against an institution licensed by the commission; (b) The resolution; and (c) Any related materials.

Consumer Complaints. (1) After first exhausting the institution's ’s internal procedure for complaint resolution, a non-resident student may file a complaint against the institution for failure fail- ure to comply with any ▇▇▇▇ standard within two (2) years of the incident about which the complaint com- plaint is made. (2) To In order to be considered, a complaint shall be submitted by the student in writing and includein- clude the following information: (a) The nameName, address, email address, and phone number of the student; (b) The name Name of the institution; (c) The location Location of the institution; (d) The dates Dates of attendance; (e) An explanation of the steps taken to exhaust the institution's ’s grievance process; (f) A full description of the issue and any relevant documentation supporting the complaint; and (g) The desired resolution of the complaint. (3) Complaints regarding student grades or student conduct violations shall not be considered. (4) The president shall forward the complaint by email to the institution and require a written response re- sponse no later than thirty (30) days from the date of transmittal. (5) After review of information and materials provided by the student and the institution, the president may request additional information from either party. (6) After review of all relevant information and materials, the president shall facilitate a resolution resolu- tion of the complaint. The relief provided the student, if any, shall be commensurate with the circumstancescir- cumstances. (7) Resolution of a complaint by the president shall be final, except in instances where the subject sub- ject matter of the complaint may violate any other applicable laws. (8) The president shall provide to the executive director of the commission, for reference purposespur- poses, a copy of: (a) Any complaint initiated against an institution licensed by the commission; (b) The resolution; and (c) Any related materials.