Common use of CONFLICT RESOLUTION PROCESS Clause in Contracts

CONFLICT RESOLUTION PROCESS. The purpose of this Article is to establish a procedure for the resolution of issues that may arise between Voting Members and the Corporation as to the interpretation, application or administration of this Agreement. It is the mutual desire of the Association and the Corporation that an ▇▇▇▇▇▇▇ effort to resolve issues without delay shall be made in the following manner: Step 1: A Voting Member who has a concern or issue regarding a decision of the Corporation or their immediate Director/Manager will contact the said Director/Manager and fully explain the concern or issue. The Director/Manager will meet with the Voting Member at their earliest convenience, within five (5) business days of the Voting Member’s request. In the event the Director/Manager is unavailable due to scheduled vacation or off-site work commitments, the request for a meeting shall be with the Voting Member’s Commissioner. Step 2: Failing satisfactory resolution of the concern/issue at Step 1, the Voting Member shall contact a member of the Association’s Executive. If the Association’s Executive determines that the concern/issue warrants pursuing with the Corporation, the Voting Member along with a representative of the Association’s Executive shall request a meeting with the Voting Member’s Commissioner/Director to be held at their earliest convenience, within seven (7) business days of the request. In the event the Commissioner/Director is unavailable due to scheduled vacation or off-site work commitments, the request for a meeting shall be with the person temporarily assuming the role of Commissioner/Director. The Commissioner/Director or the person temporarily assuming the role of Commissioner/Director (as the case may be) will in conjunction with Human Resources, provide a written response to the concern/issue to the Voting Member within three (3) business days of the above meeting. Step 3: If the Voting Member is not satisfied with the response obtained in Step 2, the Voting Member may submit a written statement to the Director of Human Resources along with a copy to the Association’s President within five (5) business days of receiving the written response provided in Step 2. Within five (5) business days of receiving the written statement specified above, the Director of Human Resources will convene a meeting with the Conflict Resolution Committee at which time the issue will be reviewed and reasonable attempts will be made to resolve the said concern/issue in a timely manner. The Conflict Resolution Committee will be comprised of:‌‌‌‌ • the Director of Human Resources; • one (1) member of the Corporate Management Team, different from the individual involved in Step 2; and, • two (2) Voting Members of the Association’s Executive. Step 4: Failing resolution, the Director of Human Resources will convene a meeting with the Conflict Resolution Committee and the Chief Administrative Officer in order to have the Chief Administrative Office hear the concerns. The Chief Administrative Officer shall deliver a written decision within five (5) business days to all Voting Members of the Conflict Resolution Committee and the Voting Member presenting the concern/issue to the Corporation. The Staff Association Executive cannot provide legal advice to Voting Members, however, every Voting Member is permitted to engage with any member of the Executive to discuss employment issues; furthermore, every Voting Member is permitted to invite any member of the Executive to attend disciplinary meetings with management and/or Human Resources, provided Management and/or Human Resources has been notified in advance.

CONFLICT RESOLUTION PROCESS. The purpose of this Article is to establish a procedure for the resolution of issues that may arise between Voting Members and the Corporation as to the interpretation, application or administration of this Agreement. Association representatives are granted time during their regular work week period to undertake Association duties or conflict resolution processes. It is the mutual desire of the Association and the Corporation that an ▇▇▇▇▇▇▇ effort to resolve issues without delay shall be made in the following manner: Step 1: A Voting Member who has a concern or issue regarding a decision of the Corporation or their immediate Director/Manager will contact the said Director/Manager and fully explain the concern or issue. The Director/Manager will meet with the Voting Member at their earliest convenience, within five (5) business days of the Voting Member’s request. In the event the Director/Manager is unavailable due to scheduled vacation or off-site off‐site work commitments, the request for a meeting shall be with the Voting Member’s CommissionerGeneral Manager. Step 2: Failing satisfactory resolution of the concern/issue at Step 1, the Voting Member shall contact a member of the Association’s Executive. If the Association’s Executive determines that the concern/issue warrants pursuing with the Corporation, the Voting Member along with a representative of the Association’s Executive shall request a meeting with the Voting Member’s Commissioner/Director General Manager to be held at their earliest convenience, within seven (7) business days of the request. In the event the Commissioner/Director General Manager is unavailable due to scheduled vacation or off-site off‐site work commitments, the request for a meeting shall be with the person temporarily assuming the role of Commissioner/Director. The Commissioner/Director or the person temporarily assuming the role of Commissioner/Director (as the case may be) will in conjunction with Human Resources, provide a written response to the concern/issue to the Voting Member within three (3) business days of the above meetingActing General Manager. Step 3: If the Voting Member is not satisfied with the response obtained in Step 2General Manager’s response, the Voting Member may will submit a written statement to the Director of Chief Human Resources Officer along with a copy to the Association’s President within five (5) business days of receiving the written response provided in from Step 2. Within five (5) business days of receiving the written statement specified above, the Director of Human Resources will convene a meeting with the Conflict Resolution Committee at which time the issue will be reviewed and reasonable attempts will be made to resolve the said concern/issue in a timely manner. The Conflict Resolution Committee will be comprised of:‌‌‌‌ • the Director of Human Resources; • one . (1) member of the Corporate Management Team, different from the individual involved in Step 2; and, • two (2) Voting Members members of the Association’s Executive. Step 4: Failing resolution, the Director of Chief Human Resources Officer will convene a meeting with the Conflict Resolution Committee and the Chief Administrative Officer in order to have the Chief Administrative Office hear the concerns. The Chief Administrative Officer shall deliver a written decision within five (5) business days to all Voting Members members of the Conflict Resolution Committee and the Voting Member presenting the concern/issue to the Corporation. The Staff Association Executive cannot provide legal advice to Voting Members, however, every Voting Member is permitted to engage with any member of the Executive to discuss employment issues; furthermore, every Voting Member is permitted to invite any member of the Executive to attend disciplinary meetings with management and/or Human Resources, provided Management and/or Human Resources has been notified in advance.

CONFLICT RESOLUTION PROCESS. The purpose of this Article is to establish a procedure for the resolution of issues that may arise between Voting Members and the Corporation as to the interpretation, application or administration of this Agreement. It is the mutual desire of the Association and the Corporation that an ▇▇▇▇▇▇▇ effort to resolve issues without delay shall be made in the following manner: Step 1: A Voting Member who has a concern or issue regarding a decision of the Corporation or their immediate Director/Manager will contact the said Director/Manager and fully explain the concern or issue. The Director/Manager will meet with the Voting Member at their earliest convenience, within five (5) business days of the Voting Member’s request. In the event the Director/Manager is unavailable due to scheduled vacation or off-site work commitments, the request for a meeting shall be with the Voting Member’s Commissioner. Step 2: Failing satisfactory resolution of the concern/issue at Step 1, the Voting Member shall contact a member of the Association’s Executive. If the Association’s Executive determines that the concern/issue warrants pursuing with the Corporation, the Voting Member along with a representative of the Association’s Executive shall request a meeting with the Voting Member’s Commissioner/Director to be held at their earliest convenience, within seven (7) business days of the request. In the event the Commissioner/Director is unavailable due to scheduled vacation or off-site work commitments, the request for a meeting shall be with the person temporarily assuming the role of Commissioner/Director. The Commissioner/Director or the person temporarily assuming the role of Commissioner/Director (as the case may be) will in conjunction with Human Resources, provide a written response to the concern/issue to the Voting Member within three (3) business days of the above meeting. Step 3: If the Voting Member is not satisfied with the response obtained in Step 2, the Voting Member may submit a written statement to the Director of Human Resources along with a copy to the Association’s President within five (5) business days of receiving the written response provided in Step 2. Within five (5) business days of receiving the written statement specified above, the Director of Human Resources will convene a meeting with the Conflict Resolution Committee at which time the issue will be reviewed and reasonable attempts will be made to resolve the said concern/issue in a timely manner. The Conflict Resolution Committee will be comprised of:‌‌‌‌ of: • the Director of Human Resources; • one ; (1) member of the Corporate Management Team, different from the individual involved in Step 2; and, • two (2) Voting Members of the Association’s Executive. Step 4: Failing resolution, the Director of Human Resources will convene a meeting with the Conflict Resolution Committee and the Chief Administrative Officer in order to have the Chief Administrative Office hear the concerns. The Chief Administrative Officer shall deliver a written decision within five (5) business days to all Voting Members of the Conflict Resolution Committee and the Voting Member presenting the concern/issue to the Corporation. The Staff Association Executive cannot provide legal advice to Voting Members, however, every Voting Member is permitted to engage with any member of the Executive to discuss employment issues; furthermore, every Voting Member is permitted to invite any member of the Executive to attend disciplinary meetings with management and/or Human Resources, provided Management and/or Human Resources has been notified in advance.