Configurations. For some issues, FireMon may ask for a device configuration from Security Manager, Risk Analyzer or Lumeta to attempt to reproduce the issue in our test lab. Being able to reproduce the issue dramatically decreases time spent in the diagnosis and fix phases. However, due to Customer’s IT security policies, Customer may be prohibited from providing a device configuration. Please note that without a configuration, FireMon may be unable to determine the root cause of the issue and provide the resulting fix.
Appears in 2 contracts
Sources: Software Support Agreement, Software Support Agreement