Common use of Computer Operations Clause in Contracts

Computer Operations. Job scheduling change requests are tracked and approved in accordance with the agreed process. Changes to the Data Exporter's systems and network devices which are implemented by the Data Importer adhere to the agreed change management process and procedures for handling routine, expedited, emergency, and business as usual changes. Change controls to the production environment may include categorisation of the change risk and applicable back out plans. All approvals must be obtained prior to implementation The Data Importer documents and tracks problems implementing the agreed problem management process, procedures and tools. Problem tickets may be populated with problem severity, customer information, date and time problem was identified, reported, symptom description and type of problem; and actions taken to resolve the problem, including date and time action was taken.

Computer Operations. Job scheduling change requests are tracked and approved in accordance with the agreed process. Change Management Changes to the Data Exporter's systems and network devices which are implemented by the Data Importer adhere to the agreed change management process and procedures for handling routine, expedited, emergency, and business as usual changes. Change controls to the production environment may include categorisation of the change risk and applicable back out plans. All approvals must be obtained prior to implementation implementation. The Data Importer documents and tracks problems implementing the agreed problem management process, procedures and tools. Problem tickets may be populated with problem severity, customer information, date and time problem was identified, reported, symptom description and type of problem; and actions taken to resolve the problem, including date and time action was taken.