Components Excluded. The following shall be excluded from any network outage time when calculating the Network Availability: • The failure of any components beyond the Customer side of either the access provider demarcation or the CSU/DSU/Channel Bank if not provided by Carrier • Network downtime during Carrier’s scheduled maintenance window • The failure of any components, which cannot be corrected due to the inaccessibility of the Customer or causes beyond the reasonable control of the Carrier • Backup PVCs • Dial PVCs
Appears in 1 contract
Sources: Service Level Agreement
Components Excluded. The following shall be excluded from any network outage time when calculating the Network PVC Availability: • The failure of any components beyond the Customer side of either the access provider demarcation or the CSU/DSU/Channel Bank if not provided by Carrier • Network downtime during Carrier’s scheduled maintenance window • The failure of any components, which cannot be corrected due to the inaccessibility of the Customer or causes beyond the reasonable control of the Carrier • Backup PVCs • Dial PVCs
Appears in 1 contract
Sources: Service Level Agreement