Complaints to Contractor Clause Samples
The 'Complaints to Contractor' clause establishes a formal process for notifying the contractor about any issues, defects, or dissatisfaction with their work or services. Typically, this clause outlines the method and timeframe for submitting complaints, such as requiring written notice within a certain number of days after discovering a problem. By providing a clear channel for raising concerns, the clause ensures that contractors have the opportunity to address and rectify issues promptly, thereby minimizing disputes and maintaining project quality.
Complaints to Contractor. The Contractor shall maintain during office hours a complaint service 914 and telephone answering system having an answering capacity satisfactory to the County Contract 915 Manager. All service complaints and billing complaints will be directed to the Contractor. The 916 Contractor shall record all complaints in a log, including date, complainant name and address, and 917 nature and resolution of complaint. This log shall be available for inspection by the County 918 Contract Manager during the Contractor's regular office hours. Copies thereof shall be furnished 919 to the County Contract Manager upon request.
Complaints to Contractor. The Contractor shall maintain during office hours a complaint service 2357 and telephone answering system having an answering capacity satisfactory to the County Contract 2358 Manager. All service complaints and billing complaints will be directed to the Contractor. The 2359 Contractor shall record all complaints in a log, including date, complainant name and address, and 2360 nature and resolution of complaint. This log shall be available for inspection by the County Contract 2361 Manager during the Contractor's regular office hours. Copies thereof shall be furnished to the 2362 County Contract Manager upon request. Complaints regarding non-compliance with SB 1383 shall 2363 be maintained separately, in accordance with Section 10.2.C below.