COMPLAINTS HANDLING. 39.1 The Provider shall inform the Administering Authority of any Complaints made by Contracting Authorities which are not resolved by operation of the Provider's usual Complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
Appears in 7 contracts
Samples: tp-heatnetworks.org, tp-heatnetworks.org, tp-heatnetworks.org
