COMPLAINTS HANDLING. 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 26 contracts
Samples: Corporate Software Solutions Framework Agreement, Corporate Software Solutions Framework Agreement, Corporate Software Solutions Framework Agreement
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 14 contracts
Samples: Dynamic Purchasing System Agreement, Framework Agreement, Dynamic Purchasing System Agreement
COMPLAINTS HANDLING. 44.1 46.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 6 contracts
Samples: data.gov.uk, data.gov.uk, data.gov.uk
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints Complaint made by Other Contracting BodiesPanel Customers, which are not resolved by operation of the Supplier's ’s usual complaints Complaint handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's ’s plans to resolve such Complaint.
Appears in 5 contracts
Samples: Panel Agreement, Panel Agreement, Panel Agreement
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's Suppliers usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's Suppliers plans to resolve such Complaint.
Appears in 3 contracts
Samples: Framework Agreement, Framework Agreement, assets.crowncommercial.gov.uk
COMPLAINTS HANDLING. 44.1 45.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 2 contracts
Samples: data.gov.uk, assets.crowncommercial.gov.uk
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
Samples: Finance Services Framework Agreement
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesCustomer, which are not resolved by operation of the Supplier's Suppliers usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's Suppliers plans to resolve such Complaint.
Appears in 1 contract
Samples: assets.crowncommercial.gov.uk
COMPLAINTS HANDLING. 44.1 42.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's ’s plans to resolve such Complaint.
Appears in 1 contract
Samples: Framework Agreement
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other any Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
Samples: www.whatdotheyknow.com
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's ’s usual complaints handling procedure within five two (52) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's ’s plans to resolve such Complaint.
Appears in 1 contract
Samples: Lease Agreement
COMPLAINTS HANDLING. 44.1 49.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
Samples: assets.crowncommercial.gov.uk
COMPLAINTS HANDLING. 44.1 34.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the SupplierFreight Operator's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier Freight Operator is the Party providing the notice, such notice shall contain full details of the SupplierFreight Operator's plans to resolve such Complaint.
Appears in 1 contract
Samples: assets.publishing.service.gov.uk
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesContractingAuthorities, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthority(s), which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
COMPLAINTS HANDLING. 44.1 41.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
Samples: www.nottinghamshire.pcc.police.uk
COMPLAINTS HANDLING. 44.1 42.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
Samples: assets.crowncommercial.gov.uk
