Complaint Response. The Contractor shall respond to all complaints from Customers, other than missed pickups, within twenty-four (24) hours if the complaint is received during a weekday or by the next business day if the complaint is received on a Saturday, Sunday or a Holiday.
Appears in 1 contract
Sources: Franchise Agreement
Complaint Response. The Contractor Company shall respond to all complaints from Customerscomplaints, other than missed pickups, within twenty-four (24) hours if the complaint is received during a weekday or by the next business day if the complaint is received on a Saturday, Sunday or a Holidayholiday.
Appears in 1 contract
Sources: Franchise Agreement