Common use of Complaint Resolution Procedures Clause in Contracts

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquires, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint regarding cable television oper- ations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the Subscriber shall meet jointly with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s filing of his or her Complaint, in order to fully discuss and attempt to resolved such matter. (c) Notwithstanding the foregoing and subject to applicable privacy laws, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquirescomplaints and/or inquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaintcomplaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the this Renewal License and the implementation of Complaint complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the The Subscriber shall thereafter meet jointly with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaintcomplaint, in order to fully discuss and attempt to resolved resolve such matter. The Licensee shall notify each new Subscriber, at the time of initial installation of Cable Service, of the procedures for reporting and resolving all of such complaints, and annually to all Subscribers. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints multiple complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaintscomplaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaintscomplaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber ComplaintComplaints/inquiresinquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the fourteen (1014) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) . Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished wishes to participate in further processing of the Complaint, the Subscriber shall meet jointly in Amherst with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. (c) Notwithstanding the foregoing and subject to applicable privacy laws, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber ComplaintComplaints/inquiresinquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished wishes to participate in further processing of the Complaint, the Subscriber shall meet jointly in Bedford with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee Franchisee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee Franchisee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar mattersComplaints. In the event that a Subscriber is aggrieved, the Issuing Franchising Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquiresComplaints and/or inquiries, as follows: (i) i. Upon the written request of the Issuing Franchising Authority or its designee(s), and subject to applicable privacy laws, the Licensee Franchisee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Franchising Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the LicenseeFranchisee. (ii) . Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsCable System operations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Franchising Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License this Franchise and the implementation of Complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the The Subscriber shall thereafter meet jointly with the Issuing Franchising Authority or its designee(s) and a representative of the Licensee, Franchisee within thirty (30) days of the Subscriber’s filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Franchising Authority or its designee(s) determines it to be in the public interest, the Issuing Franchising Authority or its designee(s) may investigate any Complaints or disputes brought by Subscribers Complaint arising from the operations of the LicenseeFranchisee. (d) In the event that the Issuing Franchising Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Franchising Authority or its designee(s) and the Licensee Franchisee shall discuss, in good faith, possible amendments to the Licensee's Franchisee’s procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquires, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint regarding cable television oper- ations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the Subscriber shall meet jointly with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s filing of his or her Complaint, in order to fully discuss and attempt to resolved such matter. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquiresComplaints and/or inquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps steps, if any, taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the this Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the The Subscriber shall thereafter meet jointly with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. The Licensee shall notify each new Subscriber, at the time of initial installation of Cable Service, of the procedures for reporting and resolving all of such Complaints, and annually to all Subscribers. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any multiple Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in enter into good faith, faith discussions concerning possible amendments to the Licensee's procedures for the resolution of Complaintsremedies.

Complaint Resolution Procedures. ‌ (a) The Licensee Franchisee shall establish a procedure for resolution of Complaints complaints by Subscribers. Franchisee shall notify Subscribers of its procedures in accordance with federal law. (b) Upon reasonable notice, the Licensee Franchisee shall expeditiously investigate and resolve all Complaints complaints regarding the quality of Serviceservice, equipment malfunctions and similar matters. (c) Except as limited by federal law or FCC regulations concerning privacy, the Franchisee shall comply with the provisions of NH RSA 53-C:3-e, as it may be amended, regarding Subscriber complaints. Nothing herein shall be deemed to require Franchisee to maintain records of oral complaints which can be handled to the Subscriber’s satisfaction in the course of the initial conversation in which the complaint is made and which do not require a technical field response. (d) In the event that a the Subscriber is aggrieved, the Issuing Franchising Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquirescomplaints and / or inquiries, subject to subscriber privacy laws as follows: (i) Upon the written request of the Issuing Franchising Authority or its designee(s), and subject to applicable privacy laws, the Licensee Franchisee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Franchising Authority with respect to any Complaintcomplaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the LicenseeFranchisee. (ii) Should a the Subscriber have an unresolved Complaint complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint complaint with the Issuing Franchising Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License Franchise and the implementation of Complaint complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the The Subscriber shall thereafter meet jointly with the Issuing Franchising Authority or its designee(s) and a representative of the Licensee, Franchisee within thirty (30) days of the Subscriber’s filing of his or her Complaintcomplaint, in order to fully discuss and attempt to resolved resolve such matter. (ce) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Franchising Authority or its designee(s) determines it to be in the public interest, the Issuing Franchising Authority or its designee(s) may investigate any Complaints multiple complaints or disputes brought by Subscribers arising from the operations of the LicenseeFranchisee. (df) In the event that the Issuing Authority Franchising Authority, or its designee(s) ), finds a pattern of multiple unresolved Subscriber Complaintscomplaints, the Issuing Franchising Authority or its designee(s) and the Licensee Franchisee shall discuss, in good faith, possible amendments to the Licensee's Franchisee’s procedures for the resolution of Complaintscomplaints. (g) In its Annual Report, requested by the Franchising Authority, pursuant to Section 10.5(a), the Franchisee shall provide to the Franchising Authority and keep current the name and contact information, including address and telephone number, of the individual that Town personnel may contact for issues relating to this Renewal Franchise.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber ComplaintComplaints/inquiresinquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished wishes to participate in further processing of the Complaint, the Subscriber shall meet jointly in Lexington with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by SubscribersbySubscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber ComplaintComplaints/inquiresinquiries, as followsasfollows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the fourteen (1014) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) . Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished wishes to participate in further processing of the Complaint, the Subscriber shall meet jointly in Merrimac with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. (c) Notwithstanding the foregoing and subject to applicable privacy laws, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee Franchisee shall establish a procedure for resolution of Complaints complaints by Subscribers. Franchisee shall notify Subscribers of its procedures in accordance with federal law. (b) Upon reasonable notice, the Licensee Franchisee shall expeditiously investigate and resolve all Complaints complaints regarding the quality of Serviceservice, equipment malfunctions and similar matters. (c) Except as limited by federal law or FCC regulations concerning privacy, the Franchisee shall comply with the provisions of NH RSA 53-C:3-e, as it may be amended, regarding Subscriber complaints. Nothing herein shall be deemed to require Franchisee to maintain records of oral complaints which can be handled to the Subscriber’s satisfaction in the course of the initial conversation in which the complaint is made or does not require technical field response. (d) In the event that a Subscriber is aggrieved, the Issuing Franchising Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquirescomplaints and/or inquiries, subject to subscriber privacy laws as follows: (i) Upon the written request of the Issuing Franchising Authority or its designee(s), and subject to applicable privacy laws, the Licensee Franchisee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Franchising Authority with respect to any Complaintcomplaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the LicenseeFranchisee. (ii) Should a Subscriber have an unresolved Complaint complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint complaint with the Issuing Franchising Authority or its designee(s), who shall have primary responsibility for the continuing administration of the this Renewal License Franchise and the implementation of Complaint complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the The Subscriber shall thereafter meet jointly with the Issuing Franchising Authority or its designee(s) and a representative of the Licensee, Franchisee within thirty (30) days of the Subscriber’s filing of his or her Complaintcomplaint, in order to fully discuss and attempt to resolved resolve such matter. (ce) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Franchising Authority or its designee(s) determines it to be in the public interest, the Issuing Franchising Authority or its designee(s) may investigate any Complaints multiple complaints or disputes brought by Subscribers arising from the operations of the LicenseeFranchisee. (df) In the event that the Issuing Authority Franchising Authority, or its designee(s) ), finds a pattern of multiple unresolved Subscriber Complaintscomplaints, the Issuing Franchising Authority or its designee(s) and the Licensee Franchisee shall discuss, in good faith, possible amendments to the Licensee's Franchisee’s procedures for the resolution of Complaintscomplaints. (g) In its Annual Report, requested by the Franchising Authority pursuant to Section 9.5(a), the Franchisee shall provide to the Franchising Authority and keep current the name and contact information, including address and telephone number, of the individual that City personnel may contact for issues relating to this Renewal Franchise.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its his or her designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquirescomplaints and/or inquiries, as follows: (i) Upon the written request of the Issuing Authority or its his or her designee(s), and subject to applicable privacy laws, the Licensee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaintcomplaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its his or her designee(s), who shall have primary responsibility for the continuing administration of the this Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the The Subscriber shall thereafter meet jointly with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. The Licensee shall notify each new Subscriber, at the time of initial installation of Cable Service, of the procedures for reporting and resolving all of such complaints, and annually to all Subscribers. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its his or her designee(s) determines it to be in the public interest, the Issuing Authority or its his or her designee(s) may investigate any multiple Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its his or her designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its his or her designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaintcomplaints/inquiresinquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Authority or its designee(s) with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the this Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the The Subscriber shall thereafter meet jointly with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. The Licensee shall notify each new Subscriber, at the time of initial installation of Cable Service, of the procedures for reporting and resolving all of such Complaints, and annually to all Subscribers. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any multiple Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber ComplaintComplaints/inquiresinquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the fourteen (1014) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) . Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished wishes to participate in further processing of the Complaint, the Subscriber shall meet jointly in Amherst with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. (c) Notwithstanding the foregoing and subject to applicable privacy laws, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern . Response: By way of multiple unresolved Subscriber Complaintsformal response to this specific section, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments Comcast refers to the Licensee's procedures for the resolution language as submitted in Section 7.2 of Complaintsits Informal Renewal Proposal, Tab 3, DRAFT Renewal Cable Television License filed on March 09, 2016.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints complaints regarding the quality of Serviceservice, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaintcomplaint/inquires, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaintcomplaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the takenbythe Licensee. (ii) . Should a Subscriber have an unresolved Complaint complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaintcomplaint, the Subscriber shall meet jointly in Clarksburg with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s filing of his or her Complaintcomplaint, in order to fully discuss and attempt to resolved such matter. (c) Notwithstanding the foregoing and subject to applicable privacy laws, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber ComplaintComplaints/inquiresinquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the fourteen (1014) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) . Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished wishes to participate in further processing of the Complaint, the Subscriber shall meet jointly in ▇▇▇▇▇▇▇ with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. (c) Notwithstanding the foregoing and subject to applicable privacy laws, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber ComplaintComplaints/inquiresinquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the fourteen (1014) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) . Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished wishes to participate in further processing of the Complaint, the Subscriber shall meet jointly in ▇▇▇▇▇▇ with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. (c) Notwithstanding the foregoing and subject to applicable privacy laws, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints complaints regarding the quality of Serviceservice, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaintcomplaint/inquires, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaintcomplaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the takenbythe Licensee. (ii) . Should a Subscriber have an unresolved Complaint complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaintcomplaint, the Subscriber shall meet jointly in North ▇▇▇▇▇ with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s filing of his or her Complaintcomplaint, in order to fully discuss and attempt to resolved such matter. (c) Notwithstanding the foregoing and subject to applicable privacy laws, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Serviceservice, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquiresComplaints and/or inquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her its Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the this Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the The Subscriber shall thereafter meet jointly with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her its Complaint, in order to fully discuss and attempt to resolved resolve such matter. The Licensee shall notify each new Subscriber, at the time of initial installation of Cable Service, of the procedures for reporting and resolving all of such Complaints, and annually to all Subscribers. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any multiple Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable Uponreasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Serviceservice, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquiresComplaints and/or inquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the ten (10) business days after receiving such requestsuchrequest, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the this Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished wishes to participate in further processing of the Complaint, the Subscriber proceedings shall thereafter meet jointly with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. The Licensee shall notify each new Subscriber, at the time of initial installation of Cable Service, of the procedures for reporting and resolving all of such Complaints, and annually to all Subscribers. (c) Notwithstanding the foregoing and subject to applicable any privacy laws, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any multiple Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in enter into good faith, faith discussions concerning possible amendments to the Licensee's procedures for the resolution of Complaintsremedies.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints complaints by Subscribers. It shall be consistent with the following unless otherwise mutually agreed to in writing by the Issuing Authority and the Licensee. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints complaints regarding the quality of Service, equipment malfunctions and similar matters. Unless explicitly waived by the complainant, this shall include an initial response in writing to the complainant within seven (7) business days acknowledging receipt of the complaint and providing whatever status or resolution is known at that time. (c) In the event that a Subscriber is aggrievedaggrieved and seeks assistance from the Town, the Issuing Authority or its designee(s) CTCAC shall be responsible for receiving and acting upon such Subscriber Complaintcomplaints/inquiresinquiries, as follows: (i) Upon receipt of a complaint from a Subscriber, the written CTCAC (or one of its members) shall make a request to the Licensee for a response. The request to the Licensee shall be in writing unless the Licensee waives the requirement (either on an individual-complaint or on-going basis). Upon receipt of the request of the Issuing Authority or its designee(s)CTCAC, and subject to applicable privacy laws, the Licensee shall, within the seven (107) business days after receiving such request, send a written report response to the Issuing Authority CTCAC with respect to any Complaintthe complaint. Such report The response shall provide a full explanation of be in writing unless the investigation, finding and corrective steps taken by CTCAC (or the Licenseemember involved) waives the requirement (either on an individual-complaint or on-going basis). (ii) If the Subscriber wishes to participate in the processing of the complaint, the Licensee and the CTCAC (or one of its members) shall afford the Subscriber an opportunity to meet jointly in Lexington with a representative of the Licensee and a member of the CTCAC within thirty (30) days of the Subscriber's filing of his or her complaint with the CTCAC, in order to fully discuss and attempt to resolve such the complaint. (iii) Further requests from the CTCAC and responses by the Licensee shall continue until the CTCAC considers the matter resolvedùat which point the CTCAC (or one of its members) shall advise the complainant of the resolution and advise the Licensee that the CTCAC considers the matter closed. (iv) Should a Subscriber have an unresolved Complaint complaint regarding cable television oper- ationsSystem operations and notwithstanding any involvement by the CTCAC, the Subscriber shall be entitled to file his or her Complaint complaint directly with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the Subscriber shall meet jointly with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s filing of his or her Complaint, in order to fully discuss and attempt to resolved such matterAuthority. (cd) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the involving Licensee's procedures for operations under the resolution of ComplaintsLicense.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber ComplaintComplaints/inquiresinquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the fourteen (1014) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) . Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint procedures. .Thereafter, if the Subscriber wished wishes to participate in further processing of the Complaint, the Subscriber shall meet jointly in Canton with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. (c) Notwithstanding the foregoing and subject to applicable privacy laws, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Consistent with applicable law, the Licensee shall establish a procedure for resolution of Complaints complaints by Subscribers, whether by telephone, oral, etc. All complaints received by Licensee, whether in writing or orally, shall be logged and recorded and reported to the Issuing Authority on the Division's Complaint Form 500B, or its successor form. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) designee shall be responsible for receiving and acting upon such Subscriber Complaint/inquirescomplaints and/or inquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy lawsdesignee, the Licensee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaintcomplaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint complaint with the Issuing Authority or its designee(s)designee, who shall have primary responsibility for the continuing administration of the this Renewal License and the implementation of Complaint complaint procedures. Thereafter, if the Subscriber wished wishes to participate in further processing of the Complaintcomplaint, the Subscriber shall meet jointly in Norfolk with the Issuing Authority or its designee(s) designee and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaintcomplaint, in order to fully discuss and attempt to resolved resolve such matter. The Licensee shall notify each new Subscriber, at the time of initial installation of Cable Service, of the procedures for reporting and resolving all of such complaints, and annually to all Subscribers. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) designee determines it to be in the public interest, the Issuing Authority or its designee(s) designee may investigate any Complaints complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints complaints regarding the quality of Serviceservice, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaintcomplaint/inquires, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaintcomplaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the takenbythe Licensee. (ii) . Should a Subscriber have an unresolved Complaint complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaintcomplaint, the Subscriber shall meet jointly in Cheshire with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s filing of his or her Complaintcomplaint, in order to fully discuss and attempt to resolved such matter. (c) Notwithstanding the foregoing and subject to applicable privacy laws, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee Franchisee shall establish a procedure for resolution of Complaints complaints by Subscribers. Franchisee shall notify Subscribers of its procedures in accordance with federal law. (b) Upon reasonable notice, the Licensee Franchisee shall expeditiously investigate and resolve all Complaints complaints regarding the quality of Serviceservice, equipment malfunctions and similar matters. (c) Except as limited by federal law or FCC regulations concerning privacy, the Franchisee shall comply with the provisions of NH RSA 53-C:3-e, as it may be amended, regarding Subscriber complaints. Nothing herein shall be deemed to require Franchisee to maintain records of oral complaints which can be handled to the Subscriber’s satisfaction in the course of the initial conversation in which the complaint is made or does not require technical field response. (d) In the event that a Subscriber is aggrieved, the Issuing Franchising Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquirescomplaints and/or inquiries, subject to subscriber privacy laws as follows: (i) Upon the written request of the Issuing Franchising Authority or its designee(s), and subject to applicable privacy laws, the Licensee Franchisee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Franchising Authority with respect to any Complaintcomplaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the LicenseeFranchisee. (ii) Should a Subscriber have an unresolved Complaint complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint complaint with the Issuing Franchising Authority or its designee(s), who shall have primary responsibility for the continuing administration of the this Renewal License Franchise and the implementation of Complaint complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the . (iii) The Subscriber shall thereafter meet jointly with the Issuing Franchising Authority or its designee(s) and a representative of the Licensee, Franchisee within thirty (30) days of the Subscriber’s filing of his or her Complaintcomplaint, in order to fully discuss and attempt to resolved resolve such matter. (ce) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Franchising Authority or its designee(s) determines it to be in the public interest, the Issuing Franchising Authority or its designee(s) may investigate any Complaints multiple complaints or disputes brought by Subscribers arising from the operations of the LicenseeFranchisee. (df) In the event that the Issuing Authority Franchising Authority, or its designee(s) ), finds a pattern of multiple unresolved Subscriber Complaintscomplaints, the Issuing Franchising Authority or its designee(s) and the Licensee Franchisee shall discuss, in good faith, possible amendments to the Licensee's Franchisee’s procedures for the resolution of Complaintscomplaints. (g) In its Annual Report, requested by the Franchising Authority pursuant to Section 10.5(a), the Franchisee shall provide to the Franchising Authority and keep current the name and contact information, including address and telephone number, of the individual that Town personnel may contact for issues relating to this Renewal Franchise.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints complaints by Subscribers. It shall be consistent with the following unless otherwise mutually agreed to in writing by the Issuing Authority and the Licensee. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints complaints regarding the quality of Service, equipment malfunctions and similar matters. Unless explicitly waived by the complainant, this shall include an initial response in writing to the complainant within seven (7) business days acknowledging receipt of the complaint and providing whatever status or resolution is known at that time. (c) In the event that a Subscriber is aggrievedaggrieved and seeks assistance from the Town, the Issuing Authority or its designee(s) CTCAC shall be responsible for receiving and acting upon such Subscriber Complaintcomplaints/inquiresinquiries, as follows: (i) Upon receipt of a complaint from a Subscriber, the written CTCAC (or one of its members) shall make a request to the Licensee for a response. The request to the 2080 2085 2090 2095 2100 2105 2110 2115 2120 Licensee shall be in writing unless the Licensee waives the requirement (either on an individual-complaint or on-going basis). Upon receipt of the request of the Issuing Authority or its designee(s)CTCAC, and subject to applicable privacy laws, the Licensee shall, within the seven (107) business days after receiving such request, send a written report response to the Issuing Authority CTCAC with respect to any Complaintthe complaint. Such report The response shall provide a full explanation of be in writing unless the investigation, finding and corrective steps taken by CTCAC (or the Licenseemember involved) waives the requirement (either on an individual-complaint or on-going basis). (ii) If the Subscriber wishes to participate in the processing of the complaint, the Licensee and the CTCAC (or one of its members) shall afford the Subscriber an opportunity to meet jointly in Lexington with a representative of the Licensee and a member of the CTCAC within thirty (30) days of the Subscriber's filing of his or her complaint with the CTCAC, in order to fully discuss and attempt to resolve such the complaint. (iii) Further requests from the CTCAC and responses by the Licensee shall continue until the CTCAC considers the matter resolved—at which point the CTCAC (or one of its members) shall advise the complainant of the resolution and advise the Licensee that the CTCAC considers the matter closed. (iv) Should a Subscriber have an unresolved Complaint complaint regarding cable television oper- ationsSystem operations and notwithstanding any involvement by the CTCAC, the Subscriber shall be entitled to file his or her Complaint complaint directly with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the Subscriber shall meet jointly with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s filing of his or her Complaint, in order to fully discuss and attempt to resolved such matterAuthority. (cd) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the involving Licensee's procedures for operations under the resolution of ComplaintsLicense.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Serviceservice, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquiresComplaints and/or inquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the this Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the The Subscriber shall thereafter meet jointly with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. The Licensee shall notify each new Subscriber, at the time of initial installation of Cable Service, of the procedures for reporting and resolving all of such Complaints, and annually to all Subscribers. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any multiple Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Consistent with applicable law, the Licensee shall establish a procedure for resolution of Complaints complaints by Subscribers. The Licensee shall notify, in writing, each new subscriber of the procedures for reporting and resolving complaints at the time of initial installation, and annually to all subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaintcomplaints/inquiresinquiries, as follows: (i) i. Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaintcomplaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) . Should a Subscriber have an unresolved Complaint complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal this Final License and the implementation of Complaint complaint procedures. Thereafter, if the Subscriber wished wishes to participate in further processing of the Complaintcomplaint, the Subscriber shall meet jointly in Stoneham with the Issuing Authority or its designee(s) designee and a representative of the Licensee, within thirty (30) days of the Subscriber’s filing of his or her Complaintcomplaint, in order to fully discuss and attempt to resolved resolve such matter. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquires, complaints and/or inquiries as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaintcomplaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the this Renewal License and the implementation of Complaint complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the The Subscriber shall thereafter meet jointly with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaintcomplaint, in order to fully discuss and attempt to resolved resolve such matter. The Licensee shall notify each new Subscriber, at the time of initial installation of Cable Service, of the procedures for reporting and resolving all of such complaints, and annually to all Subscribers. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints multiple complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber ComplaintComplaints/inquiresinquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the fourteen (1014) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) . Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint procedures. procedures Thereafter, if the Subscriber wished wishes to participate in further processing of the Complaint, the Subscriber shall meet jointly in Mansfield with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. (c) Notwithstanding the foregoing and subject to applicable privacy laws, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a written procedure for resolution of Complaints complaints by Subscribers, subject to the approval of the Issuing Authority and/or its designee. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaintcomplaints/inquiresinquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaintand/or its designee within forty- five (45) days of the Subscriber's filing of his or her written complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal Final License and the implementation of Complaint complaint procedures. Thereafter, if the Subscriber wished wishes to participate in further processing of the Complaintcomplaint, the Subscriber shall meet jointly in Dedham with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaintcomplaint, in order to fully discuss and attempt to resolved resolve such matter. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (ba) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquirescomplaints and/or inquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy lawsAuthority, the Licensee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaintcomplaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint complaint with the Issuing Authority or its his designee(s), who shall have primary responsibility for the continuing administration of the this Renewal License and the implementation of Complaint complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the The Subscriber shall thereafter meet jointly with the Issuing Authority or its designee(shis Designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaintcomplaint, in order to fully discuss and attempt to resolved resolve such matter. The Licensee shall notify each new Subscriber, at the time of initial installation of Cable Service, of the procedures for reporting and resolving all of such complaints, and annually to all Subscribers. (cb) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(shis Designee(s) determines it to be in the public interest, the Issuing Authority or its his designee(s) may investigate any Complaints multiple complaints or disputes brought by Subscribers arising from the operations of the Licensee. (dc) In the event that the Issuing Authority or its his designee(s) finds a pattern of multiple unresolved Subscriber Complaintscomplaints, the Issuing Authority or its his designee(s) and the Licensee shall discuss, in good faith, possible suggest appropriate amendments to the Licensee's procedures for the resolution of Complaintscomplaints. The Licensee shall consider the reasonableness of the suggested amendment(s), provided that such amendment(s) does not unreasonably increase the cost of providing Cable Service.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquiresComplaints and/or inquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the this Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the The Subscriber shall thereafter meet jointly with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s 's filing of his or her Complaint, in order to fully discuss and attempt to resolved resolve such matter. The Licensee shall notify each new Subscriber, at the time of initial installation of Cable Service, of the procedures for reporting and resolving all of such Complaints, and annually to all Subscribers. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any multiple Complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.

Complaint Resolution Procedures. (a) The Licensee shall establish a procedure for resolution of Complaints complaints by Subscribers. (b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaintcomplaints/inquiresinquiries, as follows: (i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the ten (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaintcomplaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee. (ii) Should a Subscriber have an unresolved Complaint complaint regarding cable television oper- ationsoperations, the Subscriber shall be entitled to file his or her Complaint complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the this Renewal License and the implementation of Complaint complaint procedures. Thereafter, if the Subscriber wished wishes to participate in further processing of the Complaintcomplaint, the Subscriber shall meet jointly in Westford with the Issuing Authority or its designee(s) the Advisory Committee and a representative of the Licensee, within thirty (30) days of the Subscriber’s Subscriber‟s filing of his or her Complaintcomplaint, in order to fully discuss and attempt to resolved resolve such matter. (c) Notwithstanding the foregoing and subject to applicable privacy lawsforegoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints complaints or disputes brought by Subscribers arising from the operations of the Licensee. (d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.