Common use of Complaint Log Clause in Contracts

Complaint Log. During December 2017, there was a complaint received by Highway Department on 29 December 2017 and referred to the ENPO on 08 January 2018. Then the ENPO forwarded the complaint by email to the R.E. (AECOM), the Contractor (China Harbour) and the ET (ETS-Testconsult Ltd.) of Contract No. HY/2013/02 at 12:20 on 08 January 2018. The complaint detail was "投訴人投訴於大嶼山東岸路，因港珠澳大橋工程的沙塵問題，部門安排了有關洗街車及吸塵車處理有關沙塵問題，但有關車輛就上述問題的處理成效未如理想。投訴人表示洗街車在清洗有關路面時，只是向路面灑水，令原本的沙塵變成泥漿，但卻沒有清理有關泥漿，道路問題根本沒有根治。另外，有關吸塵車的隔濾亦未如理想，吸塵車吸了地上的沙塵後所噴出來的氣體佈滿沙塵，以致有關沙塵除了未被吸走外，更導致道路沙塵滾滾。要求部門監察有關承辦商，煩請部門跟進及回覆。" The complaint is under investigation and to be reported in the next reporting month.