Common use of Complaint Log Clause in Contracts

Complaint Log. The Contractor shall maintain records and a log of all complaints. The log shall include: the date and time when the Contractor was notified by the City or Customer; the Customer's street address; a description of the complaint; whether the complaint was a Legitimate Complaint; the date and time when the complaint was resolved; and a description of how the complaint was resolved.

Appears in 2 contracts

Sources: Franchise Agreement, Exclusive Franchise Agreement

Complaint Log. The Contractor shall maintain records and a log of all complaints. The log shall include: the date and time when the Contractor was notified by the City County or Customer; the Customer's street address; a description of the complaint; whether the complaint was a Legitimate Complaint; the date and time when the complaint was resolved; and a description of how the complaint was resolved.

Appears in 1 contract

Sources: Exclusive Franchise Agreement