Compensatory Purpose. The Parties intend that the Service Credits constitute compensation to Customer, and not a penalty. The Parties acknowledge and agree that Customer’s harm caused by Service Provider’s delayed delivery of the Support Services would be impossible or very difficult to accurately estimate as of the Effective Date, and that the Service Credits are a reasonable estimate of the anticipated or actual harm that might arise from Service Provider’s breach of its obligations under this SLA. Customer acknowledges and accepts that payment of the Service Credits set forth above in Section
Appears in 3 contracts
Samples: Master Services Agreement Terms and Conditions, Master Services Agreement Terms and Conditions, Master Services Agreement Terms and Conditions
Compensatory Purpose. The Parties intend that the Service Credits constitute compensation to Customer, and not a penalty. The Parties acknowledge and agree that Customer’s harm caused by Service Provider’s delayed delivery of the Support Services would be impossible or very difficult to accurately estimate as of the Effective Date, and that the Service Credits are a reasonable estimate of the anticipated or actual harm that might arise from Service Provider’s breach of its obligations under this SLA. Customer acknowledges and accepts that payment of the Service Credits set forth above in SectionLevel obligations.
Appears in 1 contract
Samples: Licence Agreement
Compensatory Purpose. The Parties intend that the Service Credits constitute compensation to Customer, and not a penalty. The Parties acknowledge and agree that Customer’s harm caused by Service Provider’s delayed delivery of the Support Services would be impossible or very difficult difficult to accurately estimate as of the Effective Effective Date, and that the Service Credits are a reasonable estimate of the anticipated or actual harm that might arise from Service Provider’s breach of its obligations under this SLA. Customer acknowledges and accepts that payment of the Service Credits set forth above in Section
Appears in 1 contract
Samples: Master Services Agreement Terms And