Communication Standard Sample Clauses
A Communication Standard clause establishes the required methods, formats, and protocols for exchanging information between parties involved in an agreement. Typically, it specifies acceptable channels such as email, written notices, or secure portals, and may outline timelines for responses or required confirmations of receipt. By setting clear expectations for how and when communications should occur, this clause helps prevent misunderstandings and ensures that all parties are consistently informed, thereby reducing the risk of disputes arising from miscommunication.
Communication Standard. Provider will communicate in an effective, timely and appropriate fashion with the member, Purchaser, IDT staff and natural supports as measured by the following criteria/evidence of compliance:
a. Change in Condition/Hospitalization. Provider will promptly report any change in member’s condition, injury, illness, hospitalization, and deterioration to Purchaser. A change in condition that does not require an additional Service Authorization may be reported by phone during normal business hours to a representative of the member’s care management team or the on-call worker of the Purchaser. If the member is hospitalized or if the change in condition necessitates, or might necessitate, additional or different services to be authorized by the Purchaser or an increase or decrease in the level or hours of care, the Provider shall immediately call the Purchaser at ▇-▇▇▇-▇▇▇-▇▇▇▇
b. Licensure, Reviews and Citations. Provider will notify the Purchaser of any licensure visits, reviews, and/or citation within three (3) business days;
Communication Standard. The Contractor shall have a 24 hour telephone number answered by an individual employed by the Contractor (no phone service or other similar sub-contracted services) that has the ability to dispatch a tow truck and towing services. Contractors call taker/dispatcher shall have access to two way radio communication from the Contractor’s base station to their service trucks. Telephone number shall be answered at either the Office Facility or a Storage location for onsite dispatching between the hours of 8:00 a.m. and 6:00 p.m., Monday through Friday. No forwarding of numbers or use of call forwarding to cell phones is allowed during the above stated hours. After hours, weekends, and holiday calls shall be handled in accordance with PBC Tow Ordinance 2011-008, §§ 1—28, adopted May 17, 2011. THE REMAINDER OF THIS PAGE HAS BEEN INTENTIONALLY LEFT BLANK.