Communicating Dissatisfaction Clause Samples

Communicating Dissatisfaction. All complaints relating to the services provided to «Agency_Name» including, expected level of support versus actual support delivered and personnel involved in delivering or administering the services are to be conveyed to the KCFC Director of Technology Services in writing; email is a sufficient method to fulfill this requirement. Issues that involve the Director of Technology Services are to be reported to the Kenton County Administrator in writing; email is a sufficient method to fulfill this requirement. 2.1 Overview The «Agency_Name» responsibilities in support of this agreement are as follows:  Be familiar with the KCFC information security policies and procedures for governing the acceptable use of information and communication technologies and adhere to same policies and procedures  Be willing and available to provide critical information within 1 hour of logging a request with the KCFC Technology Services Department for any urgent matters  Follow appropriate notification procedures for contacting KCFC Technology Services in order to receive the levels of service outlined in this document using the defined processes for requesting help and services  Responding to inquiries from KCFC Technology Services staff responsible for resolving incidents and handling requests for service