Client Surveys Sample Clauses
The Client Surveys clause establishes the client's right to conduct surveys or assessments regarding the services provided by the contractor or service provider. Typically, this clause outlines the frequency, format, and scope of such surveys, and may require the contractor to cooperate by providing information or access as needed. Its core practical function is to enable the client to monitor service quality and satisfaction, ensuring that the contractor meets agreed-upon standards and allowing for timely feedback or corrective action if necessary.
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Client Surveys. In addition to planned consultation visits schools will also be requested to participate in client survey exercises, carried out at periodic intervals either by telephone or by a visit to a school, which are designed to monitor the performance by Sandwell Property Care over a range of areas and which are designed to detect at an early stage areas of service where performance is beginning to fall below required standards and to give an overall view of the standard of service provision by Sandwell Property Care Results from these client surveys will be published on the Web Portal.
Client Surveys. (a) Baseline Customer Satisfaction Survey. During the 90-day period ------------------------------------- after the Effective Date, and as part of the Operations Services, ▇▇▇▇▇ Systems will conduct a survey to measure end-user satisfaction with the Systems at each Client site. The survey will contain questions to be agreed upon by Client and ▇▇▇▇▇ Systems within 60 days after the Effective Date. The survey will be administered according to procedures agreed upon by ▇▇▇▇▇ Systems and Client within 60 days after the Effective Date. ▇▇▇▇▇ Systems will promptly share the results of each such survey with Client, including, without limitation, copies of the user questionnaires completed by any Client Personnel. A sample Client Satisfaction Survey is attached as Attachment F.
Client Surveys. 31 6.13 Extraordinary Events............................................ 32
Client Surveys. 1. Contractor agrees to administer client satisfaction Performance Outcomes Quality Improvement surveys, CONTRACTOR will be advised of survey period one month in advance.
Client Surveys. Cancellation • We will reconfirm to the travel coordinator of any cancellation charge applicable prior to cancellation. • All suppliers will be advised of the cancellation and cancellation reference numbers will be requested and recorded in the booking. • If requested, We will provide written confirmation of cancellation. • FCm Client Survey 30 FCm Travel Solutions Travel Services Agreement 2014 SERVICE SLA FOR MANAGEMENT / STAFF METHOD OF MEASUREMENT Customer Satisfaction • We will offer You the opportunity to participate in satisfaction surveys on an annual basis. • In addition there will be an optional post-implementation survey which can be conducted 1-3months after each country “Go Live” date. • Upon Survey of Your travelers there must be a minimum 90% satisfied. • The survey form should be submitted to You for approval before sending to Your travelers. Your stakeholders will be the internal sponsor for all surveys distributed by Us. • Post Implementation survey results • Monthly Random Spot and Annual Traveler surveys measure for general satisfaction, responsiveness of consultants to special request, expertise of consultants, accuracy of tickets, on- time ticket delivery. Preparation/ Delivery • Travel documents will be delivered via email if appropriate. • FCm Client Surveys System Available • 99.9% uptime or better for FCm Systems. Any third party systems used by Client will be subject to such third party’s service levels. • IT Systems Report System Maintenance • Maintenance window notification of 72 hours prior to occurrence for FCm Systems. Maintenance to occur between midnight and 5am Mon - Fri and 9 pm - 12 noon on Saturday and Sunday (all times EST.) Maintenance of more than 2 hours will occur on weekends. Any maintenance to third party systems used by Client will be subject to such third party’s maintenance notifications. • IT Systems Report