Client Project Clause Samples

Client Project. Team In support of Client’s program, PeopleSupport will conduct conference calls and request information from a Client-appointed single point of contact and other Client personnel. Client agrees to: • Make appropriate Client personnel available to PeopleSupport on a timely basis and upon reasonable request, including a single point of contact with authority to make decisions, discuss and resolve day-to-day issues, to assist in completing deliverables as set forth in the mutually agreed Project Plan and for coordinating additional resources and sign-off as required. • Client will assign a technical resource to the project to oversee the connectivity, application access and voice/data network integration projects. Client and PeopleSupport personnel will accept responsibility for their assigned tasks and will complete them within the specified schedule. Any delays caused by the unavailability of Client resources or completion of requests may adversely affect the project schedule, and PeopleSupport’s adherence to Service Levels and Performance Objectives. PeopleSupport’s failure to perform its responsibilities or obligations under this SOW or to meet the service levels shall be excused if and to the extent such PeopleSupport non-performance is caused by Client or its employees and/or subcontractors (excluding PeopleSupport and its subcontractors) wrongful action or breach of its obligations under this SOW, but only if (i) PeopleSupport promptly notifies Client of such wrongful action or breach and its inability to perform under such circumstances, (ii) PeopleSupport provides Client with a reasonable opportunity to correct such wrongful action or breach and thereby avoid such PeopleSupport non-performance, and (iii) PeopleSupport uses commercially reasonable efforts to perform notwithstanding Client’s wrongful action or material breach.