Client Obligations. The Client shall: supply the Outsourcer with complete, accurate, and timely information, specifications, and any other documentation necessary to perform the Outsourced Services as described in Schedule 1; notify the Outsourcer promptly of any changes or updates to the scope, requirements, or specifications; issue clear and detailed service requests or work orders as required for the effective execution of the Outsourced Services; review and approve deliverables or work outputs within the agreed-upon timeframes to avoid delays in the overall service delivery; make timely payments in accordance with the terms outlined in Section 6, including any applicable deposits and subsequent payments; reimburse pre-approved, documented out-of-pocket expenses incurred by the Outsourcer in connection with the Outsourced Services; designate a primary point of contact to facilitate effective communication and collaboration with the Outsourcer; provide the Outsourcer with necessary access to systems, facilities, or additional resources as needed for the performance of the Outsourced Services; provide constructive feedback and timely responses to queries or requests for clarification from the Outsourcer; and promptly notify the Outsourcer in writing of any issues or non-conformities observed in the deliverables, to enable prompt resolution.
Appears in 12 contracts
Sources: Outsourcing Agreement, Outsourcing Agreement, Outsourcing Agreement