Client Focus. (1) It is essential that all Employees provide our clients with a courteous and efficient service as specified in their individual care plans and associated rosters. It is their satisfaction with the quality of our service, which will ensure the ongoing viability of the Employer and therefore ensure job security.
Client Focus. Recognises, anticipates and focuses on specific client needs and advocates on behalf of the client. Decision Making Makes decisions based on rational and logical assumptions and after considering organisational priorities.
Client Focus. The ability to ensure quality service provision and duty of care for all clients within their team. Qualifications [Post-Secondary/Vocational; Undergraduate or Postgraduate degree(s)] Essential Degree in Nursing, Social Work or other Allied Health Preferred Postgraduate qualifications in any of the following: Case Management, Community Care, Aged Care / Gerontology, Disease Management, Counselling, Psychology Professional Membership(s) AHPRA or AASW Experience [Industry sector, field of practice] Essential Experience in Aged Care Case Management Preferred Experience in the delivery of Home Care Packages Key selection criteria – Essential Knowledge and skills Experience in assessment, case management and service delivery to older people living in the community. Preferably in the Home Care packages field. Sound knowledge of the Aged Care Sector Reforms and the impact on Home Care Packages and other community services in the aged care sector; Knowledge of and demonstrated commitment to Consumer Directed Care (CDC); Experience in service brokerage and managing a budget within the CDC model; Sound skills in decision making, problem solving, relationship building and negotiation; Excellent communication skills both written & verbal; Demonstrated ability to work effectively in both a team environment and autonomously; Well-developed computer skills; Preferably experience in the use of e-Tools, Medicare and My Aged Care. Protecting babies, children and young people from child abuse and neglect is integral to the work at STAR Protecting Children Policy Information Star Health has zero tolerance of child abuse. Protecting babies, children and young people from child abuse and neglect is integral to the provision of health services to this group and their families, and is a core responsibility for all Star Health staff. Organisational Responsibilities Personal qualities Resilience - Demonstrates perseverance in achieving objectives and xxxxx effectively with setbacks and problems. Initiative & Accountability - Takes responsibility for actions and proactively implements work plan and addresses issues. Empathy and Cultural Awareness - Demonstrates an interest in and an appreciation of a range of different cultures and actively seeks to understand and effectively address the issues and views of others. Other Licence(s) Unrestricted Victorian Driver Licence (or equivalent) Important information
Client Focus. The ability to identify and respond to the needs of the community. An understanding of the social model of health, clients’ rights and responsibilities, health promotion and community participation concepts and the ability to integrate these concepts into action within the Program. Actively implements and seeks client feedback in line with organisational Client Feedback policy. Engages consumers in planning, design, delivery and measurement and evaluation of systems and services. Personal: At all times, maintain a standard of conduct, reflective of the NRCH Code of Conduct, and those of relevant professional codes. Set annual goals for themselves in conjunction with the General Manager and participates in their own annual Performance Management. Maintain an effective personal professional development plan. Qualifications Essential Current Registered Nurse with AHPRA CPR Certificate with Oxygen Administration First Aid Certificate Desired Relevant post-grad qualification Professional Membership(s) Not applicable Experience Essential At least two years post graduate experience Experience working in needle and syringe programs, drug and alcohol services, crisis services, Emergency Department desirable Experience in psychosocial and drug use assessment and referral, supportive counselling and crisis management desirable Computer competence including the use of clinical databases Essential Attributes Understanding of, and commitment to, Harm Reduction and Social Justice Understanding of the health, social and legal issues related to injecting drug use and marginalised populations Demonstrated skill and experience providing a comprehensive range of nursing interventions with people who inject drugs Highly developed interpersonal and communication skills, including problem solving ability and conflict resolution skills, as well as sound oral and writing skills Demonstrated ability to work in a team environment Desirable 2 years experience working with people who inject drugs advantageous Experience of working in a trauma-informed model of care desirable Post grad certificate in AOD or other related subject Appointment is subject to: Successful National Police Check Evidence of current Working with Children check Physical Demands of the role: Sitting for long periods of time Frequent walking and moving through stairs in the building Ability to work in Moderate Stress; Ability to adapt to change in the wor...
Client Focus. Off Duty Officers, Inc. provides security services covering a broad spectrum of security needs. To assure the clients specific needs and requests are met during every hour, shift and day of the week, Off Duty Officers Inc. quality of service assurance cornerstone, is the development of detailed post orders for each site and extreme vigilance and disciplined response processes for any incident. POST ORDER OVERVIEW Post orders will cover routine functions including trespass control and fire watch. In addition, based on your specific requirements, the post orders may be detailed to cover a wide variety of contingencies—down to an hour-by-hour analysis of specific security duties should you so desire. Once drafted and evaluated for thoroughness, all orders will be presented for your approval. After any necessary modifications are enacted and approval has been given, the post orders will be issued in triplicate with one copy going to the security post, one copy to your company, and one copy filed with Off Duty Officers. IMPLEMENTATION Upon distribution, these post orders serve as the standard to which all assigned personnel are trained and all elements of the security services provided at the location are handled. AMENDING POST ORDERS As the requirements of most security jobs change (from day to night, summer to winter, on season to off-season), Off Duty Officers prides itself on its flexibility. Off Duty Officers, Inc. management will make any amendments that will enhance the security product offered and all amended post orders will be drafted for you, updated submitted for re-approval. And finally, our Operations Manager will routinely provide any necessary re-training of our employees where necessary. PRIMARY RESPONSIBILITIES • Monitor drop off and pick up • Regular walking patrols of property • Parking lot patrols • Manage the overall safety of Fallbrook High School, its students, staff and visitors SECURITY MISSION STATEMENT To provide a safe environment for the students, parents and staff of Fallbrook Union High School.
Client Focus. Focuses on client needs and supports staff on behalf of the client. Flexibility Recognises and responds to unanticipated events and requirements or sudden changes of priority.
Client Focus. Responds positively to customers and clients • Ensures task is completed to customers/clients satisfaction • Return work is does not exceed company standard • Understands that other divisions are customers and clients Definition: Responding in a positive manner to a customer is a key ingredient to success. Employees who exceed expectations are those who; follow up with customers, are approachable, listen, do not get aggressive with customers, meet customers needs, assist customers with answers and advice and stay in contact with customers to keep them updated on progress. Having little or no return work ensures customer satisfaction and on going business. Employees should treat all customers as you would treat external customers. It makes no difference if the customer is from HBG or from elsewhere. Customer focus covers most areas, as getting the job done correctly, within the industry timeframes, having the right approach and keeping the work area in a presentable manner are all qualities of excellent customer and client focus.
Client Focus. Recognises, anticipates and focuses on specific client needs and advocates on behalf of the client. Interpersonal: Establishes cooperative and productive relationships by understanding and responding to the needs of others. Outcome focused: Identifies and accomplishes challenging objectives by going above and beyond to achieve the goal. Team Building: Promotes the achievement of results through cooperation and joint efforts between team members. Key skills: • Excellent written and verbal communication skills. • Ability to work collaboratively within a multidisciplinary team. • Ability to establish effective working relationships with clients, internal and external services, and other stakeholders. • Ability to work in cross cultural situations, particularly with Aboriginal youth and Aboriginal service providers • Well-developed skills in referral, advocacy, case management and group work. Key knowledge areas: • Understanding of the issues affecting young people, particularly young people who are homeless or otherwise at risk. • Understanding of the health issues affecting Aboriginal young people, families and communities • Knowledge of ACT youth and health services networks. Key experience: • Minimum 2 years’ (preferred) experience in a youth health, case management or community services setting. • Experience working with Aboriginal young people and Aboriginal service providers • Demonstrated experience or interest in providing advocacy, referral and support to people at risk (or traditionally disadvantaged groups).
Client Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it to tailor treatments and advice, acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive for Results Can be counted on to exceed goals successfully; Is constantly and consistently strive to be one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing Diversity Works with all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and gender; promotes variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.
Client Focus. The ability to ensure quality service provision and duty of care for all clients within their team. An understanding of the social model of health, clients’ rights and responsibilities, health promotion and community participation concepts and the ability to integrate these concepts into action within the Program.
