Common use of Client Feedback Required Clause in Contracts

Client Feedback Required. A rigorous Quality Improvement program must solicit and integrate feedback from service recipients. Contractor will implement a process to include client feedback to understand the client experience of treatment services. This client feedback process may include but is not limited to: focus groups, client satisfaction surveys, etc. Feedback will be shared with the QI committee which is urged to address identified improvement areas through future QI plans. a. Contractor will incorporate client feedback and client satisfaction surveys. Evaluation forms shall be made available to clients in the agency’s waiting room, and given to each client at his/her final individual session. In addition, Contractor shall conduct “Client Feedback Week”, twice a year. b. Contractor will utilize client feedback in conjunction with the QI process for program improvement.

Client Feedback Required. A rigorous Quality Improvement program must solicit and integrate feedback from service recipients. Contractor will implement a process to include client feedback to understand the client experience of treatment services. This client feedback process may include but is not limited to: focus groups, client satisfaction surveys, etc. Feedback will be shared with the QI committee which is urged to address identified improvement areas through future QI plans. a. Contractor will incorporate client feedback and client satisfaction surveys. Evaluation forms shall be made available to clients in the agency’s waiting room, and given to each client at his/her final individual session. In addition, Contractor shall conduct “Client Feedback Week”, twice a year. b. Contractor will utilize client feedback in conjunction with the QI process for program improvement. c. Contractor will report quarterly to BHRS on the status of the client feedback process and outcomes on a quarterly basis.