Common use of Client Feedback Required Clause in Contracts

Client Feedback Required. a. Contractor will incorporate client feedback by the use of surveys, in Spanish and English as required by group participants. The surveys are to be collected and reviewed once a month by the Contractor’s Consumer Advisory Committee. This committee shall incorporate Agency’s staff members and current Agency client’s. b. The committee reviews the surveys and highlights areas identified for improvement, and/or areas where agency staff has excelled. c. Contractor will report quarterly to BHRS on the status of the client feedback process and outcomes on a quarterly basis.