Common use of Client Feedback Process Clause in Contracts

Client Feedback Process. If, after a reasonable faith effort by a ADRC to resolve the complaint, the complaint has not been resolved to the client’s satisfaction, then ADRC must provide the following contact information for HHSC Office of Ombudsman to the client: P.O. ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇-▇▇▇▇ personnel to perform functions other than the responsibilities of their current position, either temporarily or permanently. Additionally, Grantee shall: 1. Notify in writing HHSC of key staff personnel changes and/or vacancies to HHSC within five (5) calendar days. 2. Notify in writing to HHSC whenever key personnel is temporarily redirected to perform functions other than the responsibilities of their current position within five (5) calendar days. 3. Maintain a core staff sufficient for successful fulfillment of contract and performance requirements with experience in systems, operations, policy, and procedures and the functional areas in which they work. 4. Maintain list of key personnel and their percentage of time to the Grant Agreement, which is subject to HHSC approval. 5. Ensure appropriate ADRC staff are available to meet with HHSC without restriction. 6. Maintain current organizational charts, current Staffing Plan, and list of key personnel for the project on file and make the information available for HHSC review upon request.

Client Feedback Process. If, after a reasonable faith effort by a ADRC to resolve the complaint, the complaint has not been resolved to the client’s satisfaction, then ADRC must provide the following contact information for HHSC Office of Ombudsman to the client: P.O. ▇.▇. ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇-▇▇▇▇ personnel to perform functions other than the responsibilities of their current position, either temporarily or permanently. Additionally, Grantee shall: 1. Notify in writing HHSC of key staff personnel changes and/or vacancies to HHSC within five (5) calendar days. 2. Notify in writing to HHSC whenever key personnel is temporarily redirected to perform functions other than the responsibilities of their current position within five (5) calendar days. 3. Maintain a core staff sufficient for successful fulfillment of contract and performance requirements with experience in systems, operations, policy, and procedures and the functional areas in which they work. 4. Maintain list of key personnel and their percentage of time to the Grant Agreement, which is subject to HHSC approval. 5. Ensure appropriate ADRC staff are available to meet with HHSC without restriction. 6. Maintain current organizational charts, current Staffing Plan, and list of key personnel for the project on file and make the information available for HHSC review upon request.