Client Feedback Process Clause Samples
The Client Feedback Process clause outlines the procedures and expectations for how a client should provide feedback on deliverables or services. Typically, it specifies the timeframe within which feedback must be given, the format or method for submitting comments, and the process for addressing revisions or concerns raised by the client. By establishing clear guidelines for communication and response, this clause helps ensure that both parties are aligned on project progress and that any issues are addressed promptly, thereby reducing misunderstandings and facilitating smoother project completion.
Client Feedback Process. If, after a reasonable faith effort by a ADRC to resolve the complaint, the complaint has not been resolved to the client’s satisfaction, then ADRC must provide the following contact information for HHSC Office of Ombudsman to the client: P.O. ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇-▇▇▇▇ personnel to perform functions other than the responsibilities of their current position, either temporarily or permanently. Additionally, Grantee shall:
1. Notify in writing HHSC of key staff personnel changes and/or vacancies to HHSC within five (5) calendar days.
2. Notify in writing to HHSC whenever key personnel is temporarily redirected to perform functions other than the responsibilities of their current position within five (5) calendar days.
3. Maintain a core staff sufficient for successful fulfillment of contract and performance requirements with experience in systems, operations, policy, and procedures and the functional areas in which they work.
4. Maintain list of key personnel and their percentage of time to the Grant Agreement, which is subject to HHSC approval.
5. Ensure appropriate ADRC staff are available to meet with HHSC without restriction.
6. Maintain current organizational charts, current Staffing Plan, and list of key personnel for the project on file and make the information available for HHSC review upon request.
Client Feedback Process. If, after a reasonable faith effort by a ADRC to resolve the complaint, the complaint has not been resolved to the client’s satisfaction, then ADRC must provide the following contact information for HHSC Office of Ombudsman to the client: P.O. ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇-▇▇▇▇ personnel to perform functions other than the responsibilities of their current position, either temporarily or permanently. Additionally, Grantee shall:
1. Notify in writing HHSC of key staff personnel changes and/or vacancies to HHSC within five (5) calendar days.
2. Notify in writing to HHSC whenever key personnel is temporarily redirected to perform functions other than the responsibilities of their current position within five (5) calendar days.
3. Maintain a core staff sufficient for successful fulfillment of contract and performance requirements with experience in systems, operations, policy, and procedures and the functional areas in which they work.
Client Feedback Process. If, after a reasonable faith effort by a ADRC to resolve the complaint, the complaint has not been resolved to the client’s satisfaction, then ADRC must provide the following contact information for HHSC Office of Ombudsman to the client: Health and Human Services Commission Office of the Ombudsman Docusign Envelope ID: 978F2A12-6E8B-4E4A-8C41-2F3144040AA2 Aging and Disability Resource Centers (ADRC) Program Number of Medicaid, SNAP, and TANF applications for which the ADRC provided active assistance. Collaboration with AAA Dates of monthly meetings with the AAA(s) in the ADRC’s service region. List of attendees at the monthly meetings with the AAAs. Outreach/Education Activities Number of ADRC outreach and community education events related to respite. personnel to perform functions other than the responsibilities of their current position, either temporarily or permanently. Additionally, Grantee shall:
1. Notify in writing HHSC of key staff personnel changes and/or vacancies to HHSC within five (5) calendar days.
2. Notify in writing to HHSC whenever key personnel is temporarily redirected to perform functions other than the responsibilities of their current position within five (5) calendar days.
3. Maintain a core staff sufficient for successful fulfillment of contract and performance requirements with experience in systems, operations, policy, and procedures and the functional areas in which they work.
Client Feedback Process. If, after a reasonable faith effort by a ADRC to resolve the complaint, the complaint has not been resolved to the client’s satisfaction, then ADRC must provide the following contact information for HHSC Office of Ombudsman to the client: Health and Human Services Commission Office of the Ombudsman Docusign Envelope ID: B61F5BC2-D3A2-4D20-89F7-18D6462F7159 Aging and Disability Resource Centers (ADRC) Program Number of Medicaid, SNAP, and TANF applications for which the ADRC provided active assistance. Collaboration with AAA Dates of monthly meetings with the AAA(s) in the ADRC’s service region. List of attendees at the monthly meetings with the AAAs. Outreach/Education Activities Number of ADRC outreach and community education events related to respite. HHSC Contract No. HHS001341600010 Page 15 of 28 Attachment A personnel to perform functions other than the responsibilities of their current position, either temporarily or permanently. Additionally, Grantee shall:
1. Notify in writing HHSC of key staff personnel changes and/or vacancies to HHSC within five (5) calendar days.
2. Notify in writing to HHSC whenever key personnel is temporarily redirected to perform functions other than the responsibilities of their current position within five (5) calendar days.
3. Maintain a core staff sufficient for successful fulfillment of contract and performance requirements with experience in systems, operations, policy, and procedures and the functional areas in which they work.
4. Maintain list of key personnel and their percentage of time to the Grant Agreement, which is subject to HHSC approval.
5. Ensure appropriate ADRC staff are available to meet with HHSC without restriction.
6. Maintain current organizational charts, current Staffing Plan, and list of key personnel for the project on file and make the information available for HHSC review upon request.
Client Feedback Process. If, after a reasonable faith effort by a ADRC to resolve the complaint, the complaint has not been resolved to the client’s satisfaction, then ADRC must provide the following contact information for HHSC Office of Ombudsman to the client: P.O. Box 13247 Austin, Texas 78711-3247 personnel to perform functions other than the responsibilities of their current position, either temporarily or permanently. Additionally, Grantee shall:
1. Notify in writing HHSC of key staff personnel changes and/or vacancies to HHSC within five (5) calendar days.
2. Notify in writing to HHSC whenever key personnel is temporarily redirected to perform functions other than the responsibilities of their current position within five (5) calendar days.
3. Maintain a core staff sufficient for successful fulfillment of contract and performance requirements with experience in systems, operations, policy, and procedures and the functional areas in which they work.
4. Maintain list of key personnel and their percentage of time to the Grant Agreement, which is subject to HHSC approval.
5. Ensure appropriate ADRC staff are available to meet with HHSC without restriction.
6. Maintain current organizational charts, current Staffing Plan, and list of key personnel for the project on file and make the information available for HHSC review upon request.