Common use of Client Contact Clause in Contracts

Client Contact. The Contractor will provide the Court with a letter to be given to eligible clients so that he or she is aware who the attorney is and what to expect as well as contact information for availability during office hours. This letter will provide information to explain the process and provide frequently asked questions (FAQ’s). This letter will also provide information about the complaint process and the complaint form. The Contractor will also return client phone calls or other attempts to contact the Contractor within forty-eight (48) hours, excluding weekends and holidays. Each assigned case should be reviewed and an opportunity to discuss the case must be provided for each defendant prior to the first post-arraignment appearance in court. The Contractor shall provide to the Federal Way Police Department the telephone number or numbers at which a Contractor can be reached for critical stage advice to defendants during the course of police investigations and/or arrests twenty-four (24) hours each day.