Common use of Client Concerns Clause in Contracts

Client Concerns. If you have any questions, concerns or problems about privacy, confidentiality or how a request for information was handled, please write to/e-mail us at the below noted address or call/fax us at the below noted numbers: ICICI Bank Canada Don Valley Business Park ▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇ ▇▇▇ ▇▇▇ Telephone: (▇▇▇) ▇▇▇ ▇▇▇▇ Fax: (▇▇▇) ▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ When you visit our website and move from page to page, read pages or download content onto your computer, we learn which pages are visited, what content is downloaded, and the address of websites that you visited immediately before coming to our website. However, none of this is associated with you as an individual. Rather, it is for statistical purposes. We use this information to find out how many people visit our websites and which sections of the sites are visited most frequently. When you register for one of our Internet transaction services, we compile your profile for that service. Each time you use our Internet services, we collect your login ID, information about the transactions that you complete and the informational pages of the web that you visit while using the service. We use your profile in responding to your enquiries on the service. We use your login ID to identify you as a user of the service. We use the transaction information to assess and improve the service. We use specific transaction information for servicing purposes (e.g. billing). We do not install any computer programs automatically on your electronic device when you access the Bank’s website or conduct a transaction over the internet. In some cases, we may collect other information about you that is not personally-identifiable. Examples of this type of information include the type of Internet browser you are using, the type of computer operating system you are using, and the domain name of the website from which you linked to our website or advertisement. We may use small text files called “cookies” to improve your website experience. Cookies can track how and when you use a site, which site you visited immediately before, and it can store that information about you. Cookies may be used to identify your computer, but will not be used to gather personal information about you or data residing on your computer. The use of cookies is now standard operating procedure for most websites and you may enable your browser to notify you when it is receiving a cookie. When you send us an email or when you ask us to respond to you by email, we learn your exact email address and any information you have included in the email. We use your email address to acknowledge your comments and/or reply to your questions, and we will store your communication and our reply in case we correspond further. ICICI Bank will not be held liable for disclosure of the personal information when this is done in accordance with this Privacy Policy or pursuant to the terms of any agreement with you. ICICI Bank is strongly committed to protecting your privacy and has taken all appropriate measures to protect the confidentiality of your personal information and its transmission through the worldwide web and it shall not be held liable for disclosure of the confidential information when this is done in accordance with this Privacy Policy or pursuant to the terms of any agreement with you. ICICI Bank uses 128-bit encryption, for the transmission of the information for the logged in pages. When the information provided by you is not transmitted through this encryption, your system (if configured accordingly) will display an appropriate message ensuring the best level of security for this information. You are required to cooperate with ICICI Bank in order to ensure the security of the information, and it is recommended, for example, that you choose passwords carefully such that no unauthorized access is made by a third party. You should undertake not to disclose your password to anyone or keep any written or other record of the password such that a third party could access it. The Client shall not disclose to any other person, in any manner whatsoever, any information relating to ICICI Bank of a confidential nature obtained in the course of availing the services through the website. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle ICICI Bank to terminate the services, without prejudice to any damages, to which the Client may be entitled otherwise. Our website(s) may contain links to other third party sites that are not governed by this Privacy Policy. Although we endeavor to only link to sites with high privacy standards, our Privacy Policy will no longer apply once you leave the ICICI Bank website. Additionally, we are not responsible for the privacy practices employed by other third party website.

Client Concerns. If you have any questions, concerns con- cerns or problems about privacy, confidentiality or how a request for information was handled, please write to/e-mail us at the below noted address or call/fax us at the below noted numbers: ICICI Bank Canada Don Valley Business Park ▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇ ▇▇▇ ▇▇▇ Telephone: (▇▇▇) ▇▇▇ ▇▇▇▇ Fax: (▇▇▇) ▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ When you visit our website and move from page to page, read pages or download content onto your computer, we learn which pages are visited, what content is downloaded, and the address of websites that you visited immediately immedi- ately before coming to our website. However, none of this is associated with you as an individual. Rather, it is for statistical purposes. We use this information to find out how many people visit our websites and which sections of the sites are visited most frequently. When you register for one of our Internet transaction servicesdigital banking services such as online banking or mobile banking, we compile your profile for that service. Each time you use our Internet digital banking services, we collect your login ID, information about the transactions that you complete and the informational pages of the web that you visit while using the service. We use your profile in responding to your enquiries on the service. We use your login ID to identify you as a user of the service. We use the transaction information to assess and improve the service. We use specific transaction trans- action information for servicing purposes (e.g. billing). We do not install any computer programs automatically on your electronic device when you access the Bank’s website or conduct a transaction over the internet. In some cases, we may collect other oth- er information about you that is not personally-identifiable. Examples of this type of information include the type of Internet browser you are using, the type of computer operating operat- ing system you are using, internet connection or telephone account, settings, IP address, device loca- tional data and the domain name of the website from which you linked to our website or advertisement. We may use small text files called “cookies” to improve your website experience. Cookies can track how and when you use a site, which site you visited immediately before, and it can store that information about you. Cookies may be used to identify iden- tify your computer, but will not be used to gather personal information about you or data residing on your computer. The use of cookies is now standard operating procedure for most websites and you may enable your browser to notify you when it is receiving a cookie. When you send us an email or when you ask us to respond to you by email, we learn your exact email address and any information you have included in the email. We use your email address to acknowledge your comments and/or reply to your questions, and we will store your communication and our reply in case we correspond further. ICICI Bank will not be held liable for disclosure of the personal information when this is done in accordance with this Privacy Policy or pursuant to the terms of any agreement with you. ICICI Bank is strongly committed to protecting your privacy and has taken all appropriate measures to protect the confidentiality of your personal information and its transmission through the worldwide web and it shall not be held liable for disclosure of the confidential information when this is done in accordance with this Privacy Policy or pursuant to the terms of any agreement with you. ICICI Bank uses 128-bit encryptionencryp- tion, for the transmission of the information for the logged in pages. When the information provided by you is not transmitted through this encryption, your system (if configured accordingly) will display an appropriate message ensuring the best level of security for this information. You are required to cooperate with ICICI Bank in order to ensure the security of the information, and it is recommended, for example, that you choose passwords carefully such that no unauthorized access is made by a third party. You should undertake not to disclose your password to anyone or keep any written or other record of the password pass- word such that a third party could access it. The Client shall not disclose to any other person, in any manner whatsoeverwhat- soever, any information relating to ICICI Bank of a confidential nature obtained in the course of availing the services through the website. Failure to comply with this obligation obli- gation shall be deemed a serious breach of the terms herein and shall entitle ICICI Bank to terminate the services, without prejudice to any damages, to which the Client may be entitled otherwise. Our website(s) may contain links to other third party sites that are not governed by this Privacy Policy. Although we endeavor to only link to sites with high privacy standards, our Privacy Policy will no longer apply once you leave the ICICI Bank website. Additionally, we are not responsible for the privacy practices practic- es employed by other third party website. Therefore, we suggest that you examine the privacy state- ments of those sites to learn how your information may be collected, used, shared and disclosed. A privacy breach occurs when there is unauthorized access to or the collection, use or disclosure of per- ▇▇▇▇▇ information. There are several possible causes of a privacy breach including but not limited to stolen data, mistaken disclosures, faulty business procedures or operational break-downs. When we come to know about the occurrence of a privacy breach the following steps will be taken: Breach Containment and Prelimi- nary Assessment The Bank will take immediate steps to contain any potential breach and thereby reduce the risk of re-occurrence by taking such steps as putting on hold the existing process, recovering the records and shutting down the affected systems temporarily. In case of a breach, the Bank will designate an appropriate individual to conduct the preliminary breach assessment. If a breach appears to involve theft or other criminal activity the appro- priate law enforcement authority will be immediately notified. • Risk Evaluation Subsequent to the preliminary assessment, the Bank will assess the risks associated with the breach. The steps may include checking the extent of involvement of personal infor- mation, the cause and extent of the breach, identification of individuals affected by the breach and the assessment of foreseeable real risk of “signifi- cant harm”1 from the breach.