Common use of CLASSIFICATION AND WORK REQUIREMENTS Clause in Contracts

CLASSIFICATION AND WORK REQUIREMENTS. The following applies to all classifications: It shall be an objective of employees covered under this agreement to be polite, courteous and project a professional attitude toward the public. All classifications that work in direct contact with the public are expected to maintain a high standard of appearance. Employees will be required to attend training courses provided by the Company relevant to their job description. Where possible, dates convenient to the employee and the Company will be scheduled. Employees will be responsible for familiarizing themselves with all Company rules and regulations pertaining to their duties governed by Article II (c). All employees will participate in on-the-job training of fellow employees when required within their job description. This will not replace formal training. All classifications will be required to drive Company vehicles. All classifications can be required to carry out all and any functions that fall within their scope of Approvals, to support and maintain the operation. All classifications can be used to complete all and any technical data entry, including but not limited to EWS. This includes entries generated regardless of origin. The work of a Maintenance Representative shall consist of, but not limited to, instructing and directly supervising the work of mechanics and related personnel assigned to him, in regard to maintenance, overhaul servicing of aircraft, their components and accessories and ground equipment. In connection with this work, he may be required to be responsible for the administration of established policy and procedures. He will be required to hold current British Airways authorizations and comply with CAA Directives, and such authorization must be endorsed to cover the types of aircraft at the station or stations in question. He will in all cases be given reasonable time and the necessary training to secure such authorizations or extensions. He will certify all aircraft as required. A Maintenance Representative will perform all the work required in the Mechanic classification. In addition, as a working member of the group he will be required to lead and direct the work of Mechanics. Inability to obtain clearance for taxiing because of health reasons will not be a bar to promotion to Maintenance Representative if the employee is otherwise qualified. He may be required to taxi aircraft. He will be required to fly with the aircraft between stations within his eight (8) hour shift for the purpose of carrying out Engineering duties at other stations as and when the need arises. In addition to the above duties, he will assume full supervisory control when detailed by a Station Maintenance Manager and will be replaced on his days off by a Station Maintenance Manager, with the exception of JFK. At JFK, a maintenance representative will assume full supervisory control when detailed by his manager. At stations other than JFK, Station Maintenance Managers will be a full working member of the team in the same manner as the Maintenance Representative. He will function as a Maintenance Representative except when a Maintenance Representative is engaged on the particular job. In these circumstances, responsibility for supervision is vested in the Maintenance Representative. During the absence of a Maintenance Representative for any reason, a SMM can take his place and perform his duties and responsibilities. The SMM will not perform work on overtime while any Maintenance Representative or Mechanic is willing and available to perform the work. When the Maintenance Representative is the senior Engineering staff member on the station, he will be responsible for all day-to-day aspects of aircraft handling and related work. Matters which do not fall within these areas will be referred to Engineering Manager NA.the Area Maintenance Manager (AMM). The Company will not exceed a ratio of five mechanics assigned to one (1) Maintenance Representative within line maintenance. For all stations the technical qualifications for future Maintenance Representatives shall be those Aircraft Approvals relevant to the equipment operated by British Airways to applicable stations. In addition, they will be required to participate in a Leadership development program, which will be the last course scheduled, except by agreement with the staff member concerned and his shop ▇▇▇▇▇▇▇. There may be other technical courses considered necessary by British Airways, after discussion with the local committee. A Mechanic, so classified, shall be any employee assigned to Mechanic's work who, with the aid of tools, can repair, erect, assemble, dismantle and maintain aircraft, automotive, and other machinery and mechanical devices or parts in a satisfactory manner. The work of a Mechanic shall include all work generally recognized as mechanic's work performed in and about shops, hangars, offices, or airfields operated and maintained by the Company, including but not limited to dismantling, overhauling, repairing and assembling all parts of airplanes, airplane engines, radio equipment, electrical and he must hold such licenses as are required by law. A Mechanic will also be required to undertake storekeeping duties which consist of routine stockroom work including receiving, shipping, checking, inspecting, classifying, issuing, maintaining an inventory, storing, warehousing, and the distribution of plane parts or any other related stock or material and the preparation and maintenance of required records and reports. The Company shall have the right to hire Temporary Mechanics for the purpose of relieving Mechanics while they are on license or approval courses. Temporary Mechanics shall not accrue seniority and the initial period of employment shall be for the normal 120-day probationary period which may be extended for additional 30-day periods to cover the duration of the course in question. These Temporary Mechanics shall not have any bidding rights to Permanent Mechanic vacancies which may arise during or after their employment. Temporary Mechanics will not be assigned supervisory positions. All Mechanics wishing to undertake authorization courses will be given the opportunity in accordance with system seniority subject to operational requirements. Mechanics will be expected to use their authorizations to the fullest extent. In the absence of a Maintenance Representative and when requested by a Manager, authorized Mechanics will assume supervisory control and will be upgraded for the day to the Maintenance Representative payscale. Mechanics will receive a once off payment of $1,000 per Aircraft Approval when they obtain full authorization. STOCK CLERK A Stock Clerk will be required to undertake storekeeping duties which consist of routine stockroom work including receiving, shipping, checking, inspecting, classifying, issuing, maintaining an inventory, storing, warehousing, and the distribution of plane parts or any other related stock or material and the preparation and maintenance of required records and reports. All stores work will be integrated into the Mechanic and Maintenance Representative classifications who may undertake stores duties at any time. British Airways will maintain a minimum of three Stock Clerks at JFK. If, in the future, there is an operational change at JFK which affects the amount Stock room duties, the company will meet to discuss a reduction in the minimum number. This reduction will not affect apply to the twothree incumbent employees’ currently working in Stores. (At time of ratification)

CLASSIFICATION AND WORK REQUIREMENTS. The following applies to all classifications: It shall be an objective of employees covered under this agreement to be polite, courteous and project a professional attitude toward the public. All classifications that work in direct contact with the public are expected to maintain a high standard of appearance. Employees will be required to attend training courses provided by the Company relevant to their job description. Where possible, dates convenient to the employee and the Company will be scheduled. Employees will be responsible for familiarizing themselves with all Company rules and regulations pertaining to their duties governed by Article II (c). All employees will participate in on-the-job training of fellow employees when required within their job description. This will not replace formal training. All classifications CUSTOMER EXPERIENCE REPRESENTATIVE (Note - The CER classification and work requirements are inclusive of the newly established Associate Customer Experience Representative found in a Letter of Agreement in the back of this CBA) The Customer Experience Representative will be required encourage all Customer Experience employees to drive Company vehicles. All classifications can be required to carry out all provide a consistent and any functions superior level of service that fall within their scope of Approvals, to support promotes customer loyalty and maintain the operation. All classifications can be used to complete all and any technical data entry, including but not limited to EWS. This includes entries generated regardless of originfuture business. The work of a Maintenance Customer Experience Representative shall consist ofbe to supervise, but not limited todirect, instructing lead, instruct and directly supervising assist the work of mechanics and related personnel assigned to him, in regard to maintenance, overhaul servicing of aircraft, their components and accessories and ground equipmentCustomer Experience Agent classification including on-the-job training. In connection with this work, work he may be required to shall be responsible for the administration and application of the established policy policies and proceduresprocedures of the Company relative to his job description. He may be required to perform the work of a Customer Experience Agent when necessary. He will also perform other duties as required or where directed by Management, relative to his job description. He will be required to hold current British Airways authorizations obtain and comply maintain qualifications relevant to his job description. These qualifications will not be in conflict with CAA Directives, and such authorization must be endorsed to cover those spelled out in the types of aircraft at the station or stations in questionagreement. He will in all cases be given reasonable necessary time and the necessary training to secure such authorizations or extensions. He will certify all aircraft as required. A Maintenance Representative will perform all the work required in the Mechanic classification. In addition, as a working member of the group he will be required to lead qualifications and direct the work of Mechanics. Inability to obtain clearance for taxiing because of health reasons will not be a bar penalized by the Company if it fails to promotion to Maintenance Representative if provide or schedule the employee is otherwise qualified. He may be required to taxi aircraft. He will be required to fly with the aircraft between stations within his eight (8) hour shift for the purpose of carrying out Engineering duties at other stations as and when the need arises. In addition to the above duties, he will assume full supervisory control when detailed by a Station Maintenance Manager and will be replaced on his days off by a Station Maintenance Manager, with the exception of JFK. At JFK, a maintenance representative will assume full supervisory control when detailed by his manager. At stations other than JFK, Station Maintenance Managers will be a full working member of the team in the same manner as the Maintenance Representative. He will function as a Maintenance Representative except when a Maintenance Representative is engaged on the particular job. In these circumstances, responsibility for supervision is vested in the Maintenance Representative. During the absence of a Maintenance Representative for any reason, a SMM can take his place and perform his duties and responsibilities. The SMM will not perform work on overtime while any Maintenance Representative or Mechanic is willing and available to perform the work. When the Maintenance Representative is the senior Engineering staff member on the station, he will be responsible for all day-to-day aspects of aircraft handling and related work. Matters which do not fall within these areas will be referred to Engineering Manager NA.the Area Maintenance Manager (AMM). The Company will not exceed a ratio of five mechanics assigned to one (1) Maintenance Representative within line maintenance. For all stations the technical qualifications for future Maintenance Representatives shall be those Aircraft Approvals relevant to the equipment operated by British Airways to applicable stations. In addition, they will be required to participate in a Leadership development program, which will be the last course scheduled, except by agreement with the staff member concerned and his shop ▇▇▇▇▇▇▇. There may be other technical courses considered necessary by British Airways, after discussion with the local committeetraining. A Mechanic, so classified, shall be any employee assigned to Mechanic's work who, with the aid of tools, can repair, erect, assemble, dismantle and maintain aircraft, automotive, and other machinery and mechanical devices or parts in Customer Experience Representative who fails a satisfactory manner. The work of a Mechanic shall include all work generally recognized as mechanic's work performed in and about shops, hangars, offices, or airfields operated and maintained by the Company, including but not limited to dismantling, overhauling, repairing and assembling all parts of airplanes, airplane engines, radio equipment, electrical and he must hold such licenses as are required by law. A Mechanic will also be required to undertake storekeeping duties which consist of routine stockroom work including receiving, shipping, checking, inspecting, classifying, issuing, maintaining an inventory, storing, warehousing, and the distribution of plane parts or any other related stock or material and the preparation and maintenance of required records and reports. The Company shall have the right to hire Temporary Mechanics for the purpose of relieving Mechanics while they are on license or approval courses. Temporary Mechanics shall not accrue seniority and the initial period of employment shall be for the normal 120-day probationary period which may be extended for additional 30-day periods to cover the duration of the course in question. These Temporary Mechanics shall not have any bidding rights to Permanent Mechanic vacancies which may arise during or after their employment. Temporary Mechanics will not be assigned supervisory positions. All Mechanics wishing to undertake authorization courses will be given necessary time and training as prescribed by the opportunity Company to prepare for a retest with no change in accordance with system seniority subject to operational requirementsstatus or pay scale. Mechanics The maximum number of retests will be expected to use their authorizations to the fullest extenttwo (2) for a total of three (3) tests. In the absence of a Maintenance Representative and when requested by a ManagerASSOCIATE CUSTOMER EXPERIENCE AGENT All Customer Experience Agents hired on or after September 12, authorized Mechanics will assume supervisory control and 2014 will be upgraded for the day to the Maintenance Representative payscale. Mechanics will receive a once off payment of $1,000 per Aircraft Approval when they obtain full authorization. STOCK CLERK A Stock Clerk will be required to undertake storekeeping duties which consist of routine stockroom work including receiving, shipping, checking, inspecting, classifying, issuing, maintaining an inventory, storing, warehousing, and the distribution of plane parts or any other related stock or material and the preparation and maintenance of required records and reportsclassified as Associate Customer Experience Agents. All stores work will be integrated into the Mechanic and Maintenance Representative classifications who may undertake stores duties at any time. British Airways will maintain a minimum of three Stock Clerks at JFK. If, references to Customer Experience Agents in the future, there is an operational change at JFK which affects the amount Stock room duties, the company will meet CBA shall also be deemed to discuss a reduction in the minimum number. This reduction will not affect apply to the twothree incumbent employees’ currently working in Stores. (At time of ratification)cover Associate Customer Experience Agents.

CLASSIFICATION AND WORK REQUIREMENTS. The following applies to all classifications: It shall be an objective of employees covered under this agreement to be polite, courteous and project a professional attitude toward the public. All classifications that work in direct contact with the public are expected to maintain a high standard of appearance. Employees will be required to attend training courses provided by the Company relevant to their job description. Where possible, dates convenient to the employee and the Company will be scheduled. Employees will be responsible for familiarizing themselves with all Company rules and regulations pertaining to their duties governed by Article II (c). All employees will participate in on-the-job training of fellow employees when required within their job description. This will not replace formal training. All classifications will be required to drive Company vehicles. All classifications can be required to carry out all and any functions that fall within their scope of Approvals, to support and maintain the operation. All classifications can be used to complete all and any technical data entry, including but not limited to EWS. This includes entries generated regardless of origin. The work of a Maintenance Representative shall consist of, but not limited to, instructing and directly supervising the work of mechanics and related personnel assigned to him, in regard to maintenance, overhaul servicing of aircraft, their components and accessories and ground equipment. In connection with this work, he may be required to be responsible for the administration of established policy and procedures. He will be required to hold current British Airways authorizations and comply with CAA Directives, and such authorization must be endorsed to cover the types of aircraft at the station or stations in question. He will in all cases be given reasonable time and the necessary training to secure such authorizations or extensions. He will certify all aircraft as required. A Maintenance Representative will perform all the work required in the Mechanic classification. In addition, as a working member of the group he will be required to lead and direct the work of Mechanics. Inability to obtain clearance for taxiing because of health reasons will not be a bar to promotion to Maintenance Representative if the employee is otherwise qualified. He may be required to taxi aircraft. He will be required to fly with the aircraft between stations within his eight (8) hour shift for the purpose of carrying out Engineering duties at other stations as and when the need arises. In addition to the above duties, he will assume full supervisory control when detailed by a Station Maintenance Manager and will be replaced on his days off by a Station Maintenance Manager, with the exception of JFK. At JFK, a maintenance representative will assume full supervisory control when detailed by his manager. At stations other than JFK, Station Maintenance Managers will be a full working member of the team in the same manner as the Maintenance Representative. He will function as a Maintenance Representative except when a Maintenance Representative is engaged on the particular job. In these circumstances, responsibility for supervision is vested in the Maintenance Representative. During the absence of a Maintenance Representative for any reason, a SMM can take his place and perform his duties and responsibilities. The SMM will not perform work on overtime while any Maintenance Representative or Mechanic is willing and available to perform the work. When the Maintenance Representative is the senior Engineering staff member on the station, he will be responsible for all day-to-day aspects of aircraft handling and related work. Matters which do not fall within these areas will be referred to Engineering Manager NA.the the Area Maintenance Manager (AMM). The Company will not exceed a ratio of five mechanics assigned to one (1) Maintenance Representative within line maintenance. For all stations the technical qualifications for future Maintenance Representatives shall be those Aircraft Approvals relevant to the equipment operated by British Airways to applicable stations. In addition, they will be required to participate in a Leadership development program, which will be the last course scheduled, except by agreement with the staff member concerned and his shop ▇▇▇▇▇▇▇. There may be other technical courses considered necessary by British Airways, after discussion with the local committee. A Mechanic, so classified, shall be any employee assigned to Mechanic's work who, with the aid of tools, can repair, erect, assemble, dismantle and maintain aircraft, automotive, and other machinery and mechanical devices or parts in a satisfactory manner. The work of a Mechanic shall include all work generally recognized as mechanic's work performed in and about shops, hangars, offices, or airfields operated and maintained by the Company, including but not limited to dismantling, overhauling, repairing and assembling all parts of airplanes, airplane engines, radio equipment, electrical and he must hold such licenses as are required by law. A Mechanic will also be required to undertake storekeeping duties which consist of routine stockroom work including receiving, shipping, checking, inspecting, classifying, issuing, maintaining an inventory, storing, warehousing, and the distribution of plane parts or any other related stock or material and the preparation and maintenance of required records and reports. The Company shall have the right to hire Temporary Mechanics for the purpose of relieving Mechanics while they are on license or approval courses. Temporary Mechanics shall not accrue seniority and the initial period of employment shall be for the normal 120-day probationary period which may be extended for additional 30-day periods to cover the duration of the course in question. These Temporary Mechanics shall not have any bidding rights to Permanent Mechanic vacancies which may arise during or after their employment. Temporary Mechanics will not be assigned supervisory positions. All Mechanics wishing to undertake authorization courses will be given the opportunity in accordance with system seniority subject to operational requirements. Mechanics will be expected to use their authorizations to the fullest extent. In the absence of a Maintenance Representative and when requested by a Manager, authorized Mechanics will assume supervisory control and will be upgraded for the day to the Maintenance Representative payscalepay scale. Mechanics will receive a once off payment of $1,000 per Aircraft Approval when they obtain full authorization. STOCK CLERK A Stock Clerk will be required to undertake storekeeping duties which consist of routine stockroom work including receiving, shipping, checking, inspecting, classifying, issuing, maintaining an inventory, storing, warehousing, and the distribution of plane parts or any other related stock or material and the preparation and maintenance of required records and reports. All stores work will be integrated into the Mechanic and Maintenance Representative classifications who may undertake stores duties at any time. British Airways will maintain a minimum of three Stock Clerks at JFK. If, in the future, there is an operational change at JFK which affects the amount Stock room duties, the company will meet to discuss a reduction in the minimum number. This reduction will not affect apply to the twothree two incumbent employees’ employees currently working in Stores. (At time of ratification).