Common use of Chargeback Processing Clause in Contracts

Chargeback Processing. 11.1 There shall be chargeback costs when the customer and/or end user request the process to be nullified. The chargeback costs shall be equivalent to the transaction costs of the total amount available at that particular time. 11.2 Clickpesa shall not charge the customer and or end user for the reasons caused by it. 11.3 The Customer permits Clickpesa to share information about a Chargeback with the End User, the End User’s Delivery Channel, and the Customer’s financial institution in order to investigate and/or mediate a Chargeback. Clickpesa shall request the necessary information from the Customer to contest the Chargeback. 11.4 If a Chargeback dispute is not resolved in the Customer’s favour or the Customer chooses not to contest the Chargeback, Clickpesa shall recover the Chargeback amount and any associated fees from the Customer’s electronic payment collections. 11.5 The Customer acknowledges that failure to assist Clickpesa in a timely manner when investigating a transaction, including providing necessary documentation within seven (7) days of the request, may result in an irreversible Chargeback. Clickpesa reserves the right, upon electronic notice to the Customer, to charge a fee for mediating and/or investigating Chargeback disputes.