Common use of CHANGE MANAGER(S) Clause in Contracts

CHANGE MANAGER(S). The Change Manager(s) act(s) as the focal point for the Change Management process. They own the overall responsibility for the successful implementation of Changes in the supported IT Environment. Customer's Change Manager and an HP-OMS Change Manager are to be assigned. They must closely interface with one another and act as one when dealing with the other contributors. They must decide together on the priority and the category of the Changes as well as on the composition of the Change Advisory Board (CAB) and the deliverable prerequisites to the CAB meeting. The Change Manager(s) participate(s) in all CAB meetings or respectively send delegates. The Customer's Change Manager and the HP-OMS Change Manager represent a very strong link between Customer and HP-OMS. They are the central interface between the outsourcing partners regarding all Changes to the IT infrastructure, their supporting processes and the corresponding documentation. All decisions must be made in consensus. In the event consent cannot be achieved repeatedly, the situation will need to be escalated. 8.1.1.1 HP-OMS CHANGE MANAGER HP-OMS Customer Change Manager ensures that all aspects of each Change comply with the HP-OMS IT Risk Management (HP-OMS ITRM) security policies. ITRM requires a security review for every Change to an IT Environment operated and/or managed by HP-OMS Operations.