Change Analysis. The Contractor shall analyze the CR and provide the technical approach to implement the change. The Contractor shall provide a detailed estimate of time, required skills and cost for the change, to include analysis, building, test, documentation and recording in the authoritative tracking tool(s). For trouble tickets and issues identified by the Contractor, the Contractor shall create a CR using the Serena Business Manager CR Workflow for trouble ticket investigation, RCA (CDRL A001), detailed estimate analysis, and RICECPW impact assessments. CDRL A001 – Scientific and Technical Report - (RCA Report)
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